Customer Services and Information Technology Officer, w/Poly - Military veterans preferred

General Dynamics Information Technology (


  full-time   employee

United States

Manages the functionality and efficiency of a group of computers running on one or more operating systems.


Additional Mandatory Skills: 
• Directly related work experience in a technical help desk position supporting Windows XP, Microsoft Office 2003 or later, Internet Explorer, and business applications used within a business environment
• Knowledge of multiple desktop programs, configuration and debugging techniques
• Detailed oriented as well as excellent oral and written communication skills
• Sound problem resolution, judgment, and decision-making
• Experience with TCP/IP and general networking issues
• Experience providing superior customer service and support
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure
• Strong interpersonal and organization skills, successful in working both independently and in a team environment
• Strong troubleshooting skills
• Experience excellent listening and writing skills

Desired Skills: 
• Help Desk/O&M experience
• Ability to work independently; and manage multiple task assignments
• Excellent verbal and written communication skills
• Demonstrated experience with Service Now or IBM Tivoli Service Request Manager
• Demonstrated experience with monitoring tools and creating metric reports
• Demonstrated ability to describe how to use an application, system, etc.
• Experience with data mining tools (i.e., Splunk)
• Experience with monitoring tools (i.e., Nagios)

1. Manages the functionality and efficiency of a group of computers running on one or more operating systems.


2. Maintains the integrity and security of servers and systems.


3. Sets up administrator and service accounts.


4. Maintains system documentation


5. Interacts with users and evaluates vendor products.


6. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.


7. Develops and monitors policies and standards for allocation related to the use of computing resources.


8. May program in an administrative language.


9. Oversees implementation of testing strategies and documentation of results.


10. Provides advice and training to end-users.


11. Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities.


12. Serves as a technical team or task leader.


13. Maintains current knowledge of relevant technologies as assigned.


14. Participates in special projects as required.


10-15 years of directly related experience in systems administration and analysis.


As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.








Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.