Lead Help Desk Technician - Military veterans preferred

2019-01-12
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Los Angeles
California
United States

General Dynamics Information Technology (GDIT) has an immediate need for a Lead Help Desk Technical to provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.

 

Responsiblities include, but are not limited to:

 
  • Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems
  • Installs, configures, and upgrades computer hardware and software
  • Provides end-user software troubleshooting and support
  • Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions
  • Provides troubleshooting and support
  • Participates in the administration of e-mail systems
  • Provides phone and help-desk support for local and off-site users
  • Provides guidance and work leadership to less-experienced technicians, and may have limited supervisory responsibilities
  • Maintains current knowledge of relevant technologies as assigned
  • Participates in special projects as required

We can only accept US citizens and or Green Card Holders.  The security clearance for this program requires the selected candidate to have resided in the US for the past five years and not have left the country for longer than 90 consecutive days. 

Qualifications:

Qualifications:

  • 5-8 years of directly related experience supporting help desk operations
  • Ability to communicate orally and in writing at a level sufficient to provide technical information to non-technical people
  • Knowledge of basic security principles (anti-virus/anti- spam/firewall/patching/network access)
  • Ability to troubleshoot and provide technical support for computer and telephone systems and related peripheral equipment 
  • Knowledge of desktop and laptop computers and related peripheral equipment
  • Basic understanding of information systems used to manage trouble tickets, requests, and control inventory
  • Ability to use Microsoft Office suite of applications (including Word, Excel, PowerPoint, Outlook)
  • Ability to configure hardware and software to maintain standard system designs
  • Ability to troubleshoot and resolve problems in a timely manner
  • Strong interpersonal skills and a friendly, approachable demeanor
  • Must be able to work some overtime as needed and/or without advance notice
  • Able to work Saturdays and Shifts as needed
 
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.
 
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Education:

Education:

  • Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience