Business Support Data Analyst - Military veterans preferred

National Grid (https:\\
Defense Contracting


  full-time   employee

CV34 6DA
United Kingdom

About us

Job Purpose

The focus of the Corporate Security team is to provide strategic leadership and guidance to the business on how to protect our people and assets, and respond to threats and incidents that occur. The purpose of the role will be to operate within the Business Support Team and, reporting directly to the Business Support Manager in Corporate Security. They will provide a key role within this central team by ensuring they provide support, collection, analysis and production of accurate Management Report Information (MRI) and Key Performance Indicators (KPI’s) for the Corporate Security Group .This will include dissemination of MRI data across all lines of business (ET GT, Cadent). To analyse and produce metrics and meaningful cost analysis to all areas of the Corporate Security function, which will enable the team to safeguard National Grids people, assets and reputation. To identify what good looks like and produce excel based pivot tables relating to the operational performance of the ARC personnel to government and statutory agencies

Key Accountabilities

  • To identify, analyse and produce accurate Management Report Information (MRI) across all lines of business (e.g. ET/GT/Cadent)
  • Liaise across the Corporate Security group and wider key stakeholders to provide meaningful information and KPI’s
  • Produce trend analysis through interrogation of ARC bespoke IT systems
  • Provide analytical reports for Government and statutory agencies eg CPNI, BEIS, (behavioral reports, quarterly and monthly incident reporting)
  • Assist capital Delivery in cost analysis of ISS assets
  • Analyse and produce advanced excel based pivot tables relating to procurement and contracts
  • Assist the team in producing and developing policies, procedures and practices which promote performance excellence and continuous improvement
  • Provide key information for the PEx Hub and be able to explain outcomes
  • Liaise with third party providers to obtain asset information relating to the maintenance and repair of ISS assets installed on site.
  • Keep training material updated and assist in training of new staff where appropriate
  • Develop compliance statistics for standard processes, procedures and competency assessment support
  • Work flexibly across the Business Support Team to provide resilience
  • Thorough understanding of ARC data to ensure vital trend analysis is identified in relation to faults across the ISS estate.
  • Assist in the training of new staff where appropriate to ensure consistency of approach
  • Develop compliance statistics for standard processes, procedures and competency assessment support
  • Work flexibly across the Business Support Team to provide resilience
  • Provide in depth meaningful statistical data for both the operations team on performance and the faults and maintenance team on SLA’s.
  • Provide in-depth data reports to support the Technical Security Engineers for: Site Assurance Checks. Gate & barriers, fence and camera analysis. New site profile assistance
  • Provide technical Excel assistance to the wider team.
  • Create user friendly technical documentation supporting the reports written.
  • May from time to time create reporting Metrics for other teams within Corporate Security

Supervisory/Interpersonal- Experience Required


Essential : 

  • In addition to passing National Grid’s security and background checks the suitable candidate will also need to undergo the governments CTC (Counter Terrorism Check)
  • Applicable qualifications and/or demonstrable experience in maths, English and IT

Desirable : 

  • ITIL foundation
  • Clickview trained and proficient
  • CCTV qualified and licensed (SIA)
  • Knowledge of PEx
  • HNC/HND Level qualification or equivalent experience in Business or IT related discipline

More Information

ARC ISS Business Support