Associate IT Customer Support Technician - Military veterans preferred

Kellogg Brown & Root (


  full-time   employee

United States



When you become part of the KBR team, your opportunities are endless. As a leading global engineering, construction, and services company, we support the hydrocarbon and government services markets on six continents. Serving our customers through diverse business units, we offer challenging assignments on some of the world's largest and most complex projects where our customers have come to value us, because they know We Deliver.

With operations in 40 countries, KBR has more than 34,000 people delivering services to customers in over 80 countries. Together they represent an unmatched reservoir of talent and experience in a wide range of markets.

Join us and you'll be part of a dynamic, elite team of professionals who understand what it takes to get a job done and has the experience, knowledge and determination to succeed.

Position Title: Associate IT Customer Support Technician

Position Description/Job Responsibilities:

Performs an array of functions that may include receiving and processing of incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing and retrieving stock in the warehouse.

  • Monitor, track, ship and receive assets to and from remote locations.
  • Monitor and fulfill hardware requests through ServiceNow (DASH)
  • Inspect, clean and repurpose returned peripherals and computers
  • Maintains an accurate inventory of deployed assets and inventory equipment by ensuring correct or updated serial numbers are entered in requests
  • Coordinate warranty replacement items thru OEM partners and third-party vendors
  • Interact with third-party disposal partner
  • Prepare and provide reports to management on a regular basis
  • Zero Harm - maintain safe, clean work environment by keeping shelves, pallet area, and workstations neat, organized, and clear of hazards
  • Assist other IT teams with duties such as imaging and wiping of all hardware assets
  • Follow defined processes and procedures in a timely manner
  • Travel may be required, primarily for local deliveries and returns



  • High School diploma or equivalent
  • 1-2 years previous warehouse experience preferred
  • The candidate must demonstrate effective communication skills, both written and verbal
  • Must be well-organized, accountable, and have good time-management skills
  • The ability to work independently within established guidelines
  • Knowledge of ServiceNow, SAP, & Microsoft Office
  • Participate as part of a larger team
  • Regularly lift and/or move objects 10-50 lbs
  • Occasionally lift and/or move objects that weigh more than 100 lbs


KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job: IT Customer Services

Primary Location: US-US-TX-Houston

Req ID: 1077353