Sr Tech Support Engineer I - Military Veterans Wanted

Raytheon (


  full-time   employee

United States

Raytheon Vision Systems (RVS) develops and manufactures electro-optics and infrared camera engines. Goleta CA Operations is seeking a Senior Technical support Engineer II with experience in manufacturing system software deployment, implementation, and defect resolution. This candidate will support the rollout and implementation of a new shop floor management module to replace our current factory management system.

This position requires the ability to document and train system users, such as engineers, operators, and factory managers on system functionality for data collection, retention, and management. The candidate will collaborate with users to determine strategies for transitioning the factory to a fully paperless process. In doing so candidate will be tasked with implementing next generation system solutions (is; paperless) within the factory that meet the quality and traceability requirements of our customers. The candidate will be required to work with assembly technicians, Manufacturing, Production, and Quality Engineering to develop solutions. The candidate will be required to revise production work instructions and travelers and will also be required to participate in training and supporting the users before and after the new system has been implemented.

A self-motivated, self-disciplined individual is the ideal candidate for this position. Tasks may involve working in clean rooms and test areas. Some domestic travel may be necessary.

Required Skills:

  • Experience converting factory needs into system solutions and generating informative reports from factory system databases
  • Working knowledge of one or more of the following systems; SAP and/or PRISM
  • Experience with one of the following: Barcoding methods, Visual Basic, Tableau, or Lumira
  • Experience with database construction and query
  • Experience with Microsoft Office Suite applications; Excel, Word, Access, Project, Powerpoint
  • U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of the start date

Desired Skills:
  • BS in an engineering, industrial engineering or information management discipline
  • Experience with JMP and/or Minitab
  • Experience with Six Sigma and using Six Sigma tools
  • Project Management experience
  • Experience in commercial and DOD environment
  • Must be able to effectively communicate across functional departments, as well as with external customers and suppliers
  • Independent and collaborative communicator with an ability to work in a multi-disciplinary team environment

Required Education:

  • Bachelors degree and minimum of 4 years related working experience
  • Associates degree and a minimum of 8 years of directly related working experience
  • High School Diploma or Equivalent and a minimum of 12 years of directly related working experience

U.S. Citizenship status is required as this position will require the ability to access US only data systems

This position requires a U.S. person or the ability to obtain an Export Authorization from the appropriate government agency for non-U.S. persons

U.S. Citizenship status is required as this position will need a U.S. Security Clearance within 1 year of start date


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.