General Dynamics Information Technology (www.gdit.com)
Service Desk: Mclean or Warrenton 6am - 6pm shift 1st week work Monday,Tuesday, Friday and Saturday 2nd week work Sunday Wednesday and Thursday Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs).
This is a service desk position, not close supportCustomer service experience in IT Service Desk environment
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required
Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.