Technical Support IV - Military Veterans Wanted

2019-02-13
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Fort Bragg
North Carolina
28310
United States

Description

Job Description:

Resolve the required goal of 125 tickets monthly.

Milestones are a minimum of 32 tickets weekly (approximately 7 per day)

Utilize Knowledge Base articles, Tactics, Techniques and Procedures (TTP), Standard Operating Procedures to resolve end users issues.

Installing software verify that it has a certificate to operate/certificate of net-worthiness

Update all newly assigned tickets immediately from OPEN to ACKNOWLEDGED status

Know and apply 3-2-5 process (see training documentation)

Keep all tickets up to date. Changing status as needed.

 

TYPICAL EDUCATION AND EXPERIENCE: AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

Qualifications

Requirements:

AA Degree in related discipline and six (6) years related experience; OR, High School and seven (7) years related experience with relevant certification.

 

Clearance Requirement:

Must currently possess a Secret security clearance.

 

Certification Requirement:

CompTIA Security+ preferred prior to start date or must be able to obtain within 60 days from date of hire.