Senior Business Analyst - Military Veterans Wanted

2019-02-13
National Grid (https:\\careers.nationalgridus.com)
Defense Contracting

/yr

  full-time   employee


Waltham
Massachusetts
02451-1120
United States

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

 

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

The Senior Business Analyst is a member of the IS Team and is responsible for designing, enhancing and testing the Salesforce application to meet National Grids business process requirements. Working with support leaders, IT staff, and other operations team members, this role will apply functional knowledge and technical expertise in the implementation of standard and custom Salesforce applications.

 

National Grid is an international Electric and Gas company and one of the largest investor-owned energy companies in the world. We are committed to be an innovative leader in energy management and to safeguarding our global environment. 

We are at the heart of one of the greatest challenges facing our society, delivering clean energy to support our world long into the future. Every day we work with stakeholders to promote the development and implementation of sustainable, innovative and affordable energy solutions. 

Key Accountabilities

  • Work independently & on multiple projects against deadlines in a dynamic environment where consistently producing deliverables within agreed upon timelines is expected
  • Participate in the full application life cycle from technical design to development, testing, and deployment
  • Ability to analyze complex business processes and identify gaps/improvement
  • Contribute to the overall configuration, design and layout of the Salesforce.com system architecture.  Create and manage complex workflow rules, data validation, and system triggers
  • Write design documentation and training materials supporting business needs
  • Work closely with business operations, sales/marketing managers, and others business leaders to determine project requirements
  • Assist in the evaluation of AppExchange tools for feasibility and impact to the business
  • Create and manage project plans that lead to the successful  implementation of new Salesforce applications

 

Qualifications

  • 5+ years as a Business System Analyst
  • Project Management skills
  • Experience in solution design, database modeling, and working with technical architect
  • Ability to work in a fast pace environment and to work on multiple projects at a time.
  • Excellent interpersonal, listening, oral and written communication skills.
  • Advanced skills in MS Office with a particularly strong skill set in Visio
  • Strong facilitation skills
  • Salesforce.com knowledge a plus
  • Knowledge of Agile delivery practices
  • Bachelor’s degree in Engineering, Computer Science, or similar

More Information

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

 

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

CUSTOMER SYSTEMS