Cushman & Wakefield (http://www.cushmanwakefield.com/en/careers)
Job Description Summary
Under the supervision of the Front Office Manager, the Hospitality Specialist oversees all operational aspects of the Front Desk by providing the highest level of Customer Service and professionalism to all hotel and building residents, including timely response to and resolution of any requests or concerns.
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Organizational Skills
4. Interpersonal Skills
7. Sense of Urgency
• High School Diploma
• Two to three years prior customer service/hospitality experience.
ADDITIONAL ELIGIBILITY QUALIFICATIONS
• Must have FLS Certificate obtained within 6 months of employment.
• High Proficiency in Microsoft Office Suite
• Basic understanding of building management systems
• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential information
This job operates in a professional office/hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and faxmachines.
While performing the duties of this job, the employee is regularly required to sit and or stand for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms.
The employee is occasionally required to handle packages and luggage up to 50 pounds to place in and remove from storage area. Specific vision abilities required by this job include close vision, and ability to adjust focus.
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.