Service Desk Associate
- Military veterans preferred
2019-05-02 SAIC (www.saic.com)
Broomfield Colorado 80021 United States
SAIC is hiring a Service Desk Associate in Broomfield, CO immediately.
Provides first line technical support for local and remote users, resolving technical problems and answering queries through various channels such as telephone, chat, email, and tickets submitted online.
Follows all company and department documented policies and procedures.
Identifies, diagnoses isolates, and resolves problems with hardware, software, network, and system/applications utilizing technical skills, historical database records, and knowledgebase documentation.
Supporting commercial (COTS) software, customer specific applications, internet browsers, desktops, laptops, mobile devices and more.
May route tickets to product line specialists, application, or system support specialists, requiring clearly documented descriptions of customers request and any troubleshooting performed.
Maintains and updates records in Incident Management system.
This is a shift work position in a 24x7x365 environment requiring flexibility in work hours.
AA Degree in technical discipline or High School diploma or GED with at least 1 year of experience
Certifications and 6 months of experience can be accepted in lieu of Degree