Sr. Information Systems Technologist I - Military veterans preferred

Raytheon (


  full-time   employee

United States

This is a temporary position of undetermined length.

Global Business Services-IT Engineering Solutions Mechanical team has an opening for a tools support technician. The support activities will include tool installations, end user support in the area of data management and troubleshooting. This position will support both open area software environments and closed labs for mechanical engineering applications such as Creo Parametric, PTC Windchill, Creo View, AutoCAD, and various analysis tools. This position would be in direct support to end users.

Required Skills:

  • Strong background in supporting Creo Parametric and Windchill.
  • Hands on working knowledge of Creo Parametric
  • Hands on working knowledge of Windchill with Product Manager role understanding
  • Ability to troubleshoot Creo model integrity issues
  • Working within a virtual team with small teams across the enterprise
  • Ability to work through application installation issues with the end user community
  • Good Problem solving skills and ability to solve software application problems.
  • Able to solve user issues and disposition support tickets
  • Able to work independently.
  • Knowledge of the Microsoft office suite of tools, including Skype, RShare and Outlook

Desired Skills:
  • 4 years engineering tools support experience and help desk experience
  • Understanding of software CM process
  • Strong communication, customer service and organization skills
  • Knowledge of Windows 10 and application troubleshooting in that environment

Minimum Education Required:
ยท4 year college technical degree in Engineering or Information technology or related experience

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 136115

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.