IT Desktop Analyst Tech Mid - Military veterans preferred

2019-04-09
DynCorp Recruiting (www.dyn-intl.com)
Other

/yr

  full-time   employee


Oconus
Marshall Islands

 

Job Summary
 
Provides customer service support for computers and office applications.
 
Principal Accountabilities

  • Provides technical computer assistance to users by diagnosing and resolving problems
  • Simulates or recreates user problems to resolve operating difficulties
  • Applies understanding and knowledge of information systems products and services to assist internal users
  • Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving information systems problems
  • Coordinates referrals to appropriate technical, professional or service personnel for appropriate services, repairs, training and follow –up
  • Under general supervision, provides second – tier support to end users for either PC, Server or mainframe applications and hardware
  • Handles problems that the first tier of help desk support is unable to resolve
  • Escalates more complex problems to senior level

Knowledge & Skills

  • Knowledge of Microsoft Operating Systems
  • Demonstrate knowledge of personal computer hardware configuration and setup
  • Excellent written and oral communications
  • Demonstrate knowledge and ability to install various types of software

Experience & Education

  • Bachelor’s degree in an associated discipline.  Two (2) years of experience in help desk/customer service environment or related field may be substituted for each year of the four (4) years of college.
  • Minimum two (2) years experience in software support and installations

Physical Requirements/Working Environment

  • Personnel should be aware of moving on short notice and under adverse conditions

Travel

  • Ability to travel domestically and internationally