Systems Maintenance Engineer - Military veterans preferred

Raytheon (


  full-time   employee

Schriever Afb
United States

Systems Maintenance Engineer
Colorado Springs, CO

The Systems Maintenance Engineer will possess the ability to technically diagnose, mitigate/troubleshoot issues, and contribute to an on-site team providing 24x7 support to the C2BMC application suites that are globally dispersed in different time zones.


  • Lead or participate in system troubleshooting, problem resolution and maintenance activities, to include on-site and/or telephonic maintenance support.
  • Serve as C2BMC application subject matter expert providing Level 2 troubleshooting, break fix and preventative maintenance actions, which involved interaction with remote C2BMC sites and different levels of leadership within the C2BMC Command Center
  • Performs other related duties and assignments as required.

Technical/Security Certifications:
Minimum of Security+ required

Technical Skill Required:
  • Experience with IBM Smart Cloud Control Desk (SCCD), user interface customization and development.
  • System Administration and Application to ensure uptime, performance, resources and security of the system is sustained and anomalies are fixed efficiently.
  • Sound knowledge and practical experience to direct the assessment and development of Tactics, Techniques and Procedures (TTPs) and/or Operating Instructions (OIs) to effectively administer, operate and manage services under C2BMC operational control.
  • Extensive knowledge trouble ticket processes. (Preferably Tivoli) • Proficiency in Microsoft Visio, Project, Word, PowerPoint and/or Excel
  • Self-starting problem solver, capable of planning, coordinating, directing and controlling their individual projects, and possess the capability to work with limited supervision and lead trouble shooting efforts to resolution.

Desired Skills:
  • Previous experience and sound knowledge of C2BMC System or Missile Defense.
  • Scripting on Linux, UNIX or Windows servers and Windows Workstation.
  • Understanding of Two-Factor Authentication administration.
  • Experienced in IT Service Management (ITSM) principles.

Education Required
  • Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8 years of professional experience.
  • Candidate must meet minimum requirements of DOD 8570 IAT II certification (Security +, etc).

Position is normally Mon - Fri: may require on-call, evening and weekend support during system anomalies and or tests.

This position requires a U.S. Person who is eligible to obtain any required Export Authorization.


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.