- USCENTCOM is required to provide sustained C4 support to Security Cooperation Organizations (SCO) located in U.S. Embassies throughout USCENTCOM area of responsibility (AOR).
- The ultimate goal is to ensure data, voice, video, and communication requirements are correctly provisioned and operational to support assured communication between warfighters and Senior Defense Officials, Commander USCENTCOM and U.S. Ambassadors.
- The Contractor shall provide systems integration, installation, and maintenance support to the SCO offices located in the U.S. Embassies in USCENTCOM's AOR.
- The Contractor shall administer systems, perform testing, perform training, and provide operations and management (O&M) support for all USCENTCOM computers, voice, video, networks and communications systems.
- The Contractor shall utilize remote communications (e.g., electronic mail, telephone, administrative and collaboration tools) as well as site assist visits to accomplish required tasks.
- Under minimal supervision install, troubleshoot, repair, operate, and maintain computers, telecommunications, and network equipment to include workstations, servers, printers, scanners, cryptographic encryptors, COMSEC key(s) maintenance and transfer, routers, switches, TACSAT radios, Iridium phones, telephones, and any other equipment within the scope of this task.
- This includes all networks identified by USCENTCOM (e.g. SIPRNet, NIPRNet, CPN, BILAT, etc.)
- Provide remote and on-site technical support by performing installation, repair, and preventative maintenance of workstations, servers (virtual servers), printers, scanners, cryptographic encryptors, routers, switches, Riverbed WAN accelerators, TACSAT radios, etc. and other related software/hardware.
- Responsible for implementing fix actions and patches through various means such as registry edits, patch installation, Active Directory Security Policy configuration and various application testing and implementation.
- Responsible for SCO offices Information Assurance Vulnerability Management (IAVM) program, patching and updates.
- Install, troubleshoot, repair, operate and maintain computers, workstations, laptops, servers, virtual servers (VMWare), thin clients, printers, scanners and any other equipment within the scope of this task.
- Maintain equipment and cable infrastructure (CAT- 5/6, fiber optics) to include installation and labeling in accordance with (IAW) USCENTCOM developed policies, standards, and procedures.
- Perform system and data backups on USCENTCOM systems and servers IAW USCENTCOM back-up policies.
- Update Standard Operating Procedures/Tactics, Techniques and Procedures (SOP/TTPs), instructions, network diagrams, inventories, regulations, COMSEC documentation, guidelines, worksheets, spreadsheets, briefings, phone rosters, points of contact rosters and checklists related to all SCO s. Provide updates, as required.
- Provide user training and assistance on USCENTCOM equipment (within the scope of this task) to all SCOs.
- Cross train with CENTCOM Partner Network (CPN) and be responsible to provide network support, as required.
- Visit all SCO sites, annually or as required where networks and equipment are installed and provide maintenance, support, and recommendations when necessary.
- All C4ES personnel are required to have a valid passport in the event travel to the USCENTCOM Area of Responsibility is necessary.
- Recommend personnel have a valid international driver's license.
- Provide remote and/or on-site support for all system/services operated and maintained within the scope of this task
- Maintain a comprehensive on-call/alert roster and update this roster on a monthly basis