Sys Administrator Associate - Military veterans preferred

2019-04-16
SAIC (www.saic.com)
Other

/yr

  full-time   employee


O'fallon
Illinois
62269
United States

Description

SAIC is looking for a help desk analyst to support users in a critical transportation logistics system for the DoD. This is an evening shift position.
 
To be successful in this role, you should be a creative problem solver who enjoys working in a dynamic and fast paced work environment. Because this role is very visible and has direct integration with customer, you will have the opportunity to make a positive impact on the program, technical services department and the organization.
 
The Help Desk Analyst will be the public face of IT to internal and external customers to ensure end user experience surpasses expectations, with the understanding that -quality of service- provided strongly influences the customer's overall perception of IT and infrastructure support and response standards are met, managed and maintained.

Qualifications

TYPICAL EDUCATION AND EXPERIENCE: Bachelors and 0 years related experience or an Associates Degree and 2 years experience.   4 years experience may be substituted in lieu of a degree.

 

Other Required skills

  • SEC+ required
  • ITIL Cert is a plus
  • 10PM to 6AM ; Only 8hrs are expected per day,
  • Customer Service
  • Troubleshooting problems
  • Teamwork and documentation