F-35 Lead Technician, Help Desk - Active Secret Required - Military veterans preferred

2019-07-15
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Eglin Afb
Florida
United States

Join General Dynamics Information Technology (GDIT) and be a part of the team of men and women that solve some of the world’s most complex technical challenges.

 

We were recently awarded the Joint Strike Fighter (JSF) F-35 IT program support contract. We are providing knowledge-based, information assurance and cybersecurity IT services to the F-35 JSF Virtual Enterprise (JVE) network in support of the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training.

 

We are building a team of dedicated professionals and are currently seeking a Lead HelpDesk Technician. 

This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages. Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs. In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software. Knowledge of help desk ticketing systems, managed services software, Windows 10, 7, Active Directory, Network Basics, VPN Basics, and Mobile Device Basics.

 

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Qualifications:

  • Five (5) years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.
  • Experience with Remedy/Help Desk Management Systems.
  • Progressive experience in the management of a technical support team.
  • Experience developing and providing Service Level Agreements and Help Desk deliverables.
  • IAT Level II baseline certification in accordance with DoD 8570.01-M, Information Assurance Workforce Improvement Program, (or achieve within six months of TOA or hiring)
  • Certified as a Microsoft Certified Desktop Support Technician (MCDST).
 
Active SECRET clearance required.
 
 
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

  • BS/BA degree in Computer Science, Information Sciences, or related IT discipline.
  • ALLOWABLE SUBSTITUTION: Four (4) years of experience performing the foregoing functions and an AA/AS degree can be substituted for a BS or BA degree.