General Dynamics Information Technology (www.gdit.com)
Service Desk - McLean or Warrenton
Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Demonstrated experience with Active Directory, Windows 7, Microsoft Outlook, and Microsoft Office Suite. Demonstrated hardware/application troubleshooting skills.
This is a service desk position, not close support
Customer service experience in IT Service Desk environment
Knowledge/use of admin tools/admin console
Ability to remotely troubleshoot customer issues via phone/remote desktop support sessions
Knowledge of customer product base (software/hardware) helpful, but not required
Manages the functionality and efficiency of a group of computers running on one or more operating systems
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.