The Enterprise Operations Center, multi-tenant network and security operations support team, located in Oak Ridge, Tennessee, currently has an opening for the position of CYBER OPS CENTER SUPPORT I (Enterprise Operations Support Technician). The EOC supports SAIC’s internal network, the associated ISMC network, and multiple client networks. We work with numerous teams and individuals via email, telephone, chat, and direct ticket submission. We support off hour’s coverage for all customers, ensuring 24/7 seamless operations.
Applicants must be flexible to work any 8-hour shift within our hours of operation, 24 hours a day, 7 days a week, with possibility of overnights, weekends, and holidays. This position is for a five-day, 40-hour workweek. We are seeking candidates who live in, or around, the Oak Ridge/Knoxville area in East Tennessee.
Responsibilities (include, but are not limited to):
Inspect LAN/WAN infrastructure and fix minor or major problems/bugs
Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
Evaluate network performance and find ways of improvement
Test, configure, and maintain network hardware and peripheral devices
Assist End-Users is identifying and resolving network related issues
Organize and schedule upgrades and maintenance without deterring others from completing their own work
Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions
Work in tandem with all coworkers, and other teams, to ensure efficient and prompt resolution of all issues.
Education: Associate’s Degree in Computer Networking/Engineering or related field, or 3+ years’ experience in an IT support role
CCENT/CCNA qualifications are strongly preferred (Net+ acceptable)
CCNA Security/SEC+ qualifications are strongly preferred.
Outstanding diagnostic, problem-solving and analytical skills
Good knowledge of LAN/WAN networks, TCP/IP protocols and network technologies
Familiarity with concepts and best practices of Network Security
Hands-on experience with common software and hardware
Good written and verbal communication skills, with a focus on accurate and succinct documentation of all work performed for ticketing purposes and collaborating with team members.
Exceptional customer service skills
Strong attention to detail
Able to lift up to 50 lbs without assistance
Available for shift oriented work, in a 24/7 environment, and able to work holidays as needed
Ability to acquire Public High Trust clearance
Reliable means of transportation