Desktop Support - Platinum - Military veterans preferred

2019-06-12
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Arlington
Virginia
United States

We are GDIT. The people supporting and securing some of the most complex government, defense and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.

 

We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Systems Technician joining our team to support AFNCR-ITS activities at the Pentagon.

 

 

Responsibilities:

  • Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
  • Focused support to government/military top tier and their staffs.
  • Primary point of contact for top tier response when the Communications Officer is away for leave, TDY, or off-site maintenance actions.
  • Perform proactive, periodic preventive maintenance inspections for all equipment in the residences of the top tier principals, including: NIPR, SIPR, STE, DRSN, UPS, and printers; Provide support during outages to notify offices and expedite/apply temporary fix actions.
  • Focal point for COOP planning of IT support; reviews/updates plans.
  • Provide Cyber support include advisement and facilitation of strengthened personal account passwords, anti-virus updates on personal devices, and related cyber security measures.
  • Provide a critical link between customer offices, the Air Force customer, and external providers and must follow prevailing protocol standards when interacting with the customer's staff.

 

Qualifications:

  • 8-10 years of directly related experience supporting information systems operations.
  • Excellent skills in the following: oral and written communication; problem solving and analytical: customer service; decision making abilities, time management and relationship building.
  • Proven ability to represent the Air Force customer in a positive, confident and professional manner.
  • Minimum of 7 years of Desktop support related experience 
  • DoD Experience; Pentagon or Air Force experience highly desired.
  • TS/SCI clearance.
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

 

 

Education:

GDIT Requirements:

 

Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 

 

Contract Requirements:

 

Bachelor’s degree or equivalent combination of training and experience.