- Military veterans preferred
2019-06-13 DynCorp Recruiting (www.dyn-intl.com)
Oconus Marshall Islands
The Billeting Supervisor is responsible for supervising the maintenance and upkeep of living quarters at one or more Life Support Areas (LSAs), ensuring courteous customer service and adherence to standards.
(Typical duties include the following, although specific duties vary by assignment or contract.)
Supervise personnel and activities to maintain temporary or permanent living quarters at LSAs for client and other civilian contractors
Schedule and monitor work to ensure proper maintenance and adherence to safety and cleanliness standards
Prepare and submit timely and accurate reports on vacancy/occupancy rates and verify the database stays updated
Provide professional and friendly customer service, receive customer requests, notify service order desk regarding issues, escort maintenance or other personnel to applicable locations, and ensure prompt responses and resolution
Verify that proper supplies are accounted for and maintained
Conduct regular customer surveys to obtain feedback on customer satisfaction and quality of services
Maintain knowledge of relevant equipment, policies, and procedures, and provide training to develop staff
Perform other duties as assigned
Knowledge & Skills
Proficient in Microsoft Office software
Fluent in reading, writing, speaking, and understanding English to correctly interpret documents, understand customer requests, write routine correspondence, etc.
Effective organizing, problem-solving, and interpersonal skills to multi-task and deal with a variety of issues in a courteous, professional manner
Working knowledge of principles and processes for providing effective customer service
Basic understanding of military customs and courtesies to interact effectively with customers
Experience & Education
Minimum five (5) years of experience in a customer service related field.
High school diploma or equivalent.
Prefer associate’s degree in hospitality or similar field.
Physical Requirements/Working Environment
Living and working conditions at assignment location could be remote and uncomfortable
Long hours, exposure to weather and hazardous conditions
Personnel should be aware of moving on short notice and under adverse conditions