Join SAIC’s team delivering the best in class Service Desk, End User Services, Operations Engineering, Infrastructure Architecture, and Technical Program Management information technology services to a federal agency.
The Application Support Lead performs high-level, day-to-day operational maintenance, support, and upgrades for complex database management systems workstations and servers on multiple operating systems. Implements and maintains smooth operation and physical design of databases. Coordinates, directs and performs complex database software installations and upgrades to operating systems and related database software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple database systems and databases to achieve optimum performance levels. Ensures database data integrity by evaluating, implementing, and managing appropriate solutions of varying complexities. Ensures database recoverability by developing and implementing a schedule of database backups and archive operations. Plans and implements the modernization of database implementations. Develops, implements and promotes standard operating procedures and schedules. Conducts audits of databases to ensure compliance with established standards, policies, and configuration guidelines. Develops and implements new standards, policies and procedures. Works closely with Systems Admins, database engineers, and software developers to help determine and develop the database software and databases that will be implemented.
Analyze database requirements of assigned projects. Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes or new database designs. Write logical and physical database descriptions, including location, space, access method, and security requirements. Provide direction to programmers and analysts as required to affect changes to database management systems. Provide answers to database questions. Knowledge of and ability to monitor databases and to analyze and organize data and apply new technology designs and programs.
HS and nine (9) years or more experience; Bachelors and five (5) years or more experience; Masters and three (3) years or more experience.
· Minimum of two (2) years’ Project Management experience.
· Minimum of two (2) years’ Application Support experience.
· Experience of Database administration (Oracle, SQL Server)
· Experience of general purpose OS web services (IIS, Tomat, Apache)
· Experience with COTS software with minimal customization of default features.
· 3 years of ServiceNow Experience
· ITIL Foundation certification
· Work location can be Sunnyvale CA, Ashburn VA or remote
US Citizenship is required