United States of America - Virginia, Chantilly
We are currently seeking an experienced and customer oriented Systems Administrator to support our office located in Chantilly, VA with 75% support to surrounding offices in the DC/MD/VA area. The position will function as part of a service delivery team providing executive level support to local customers and remote services to remote customers. Outstanding customer service is a must with interfacing with our customers. Reliable transportation is a must.
Bachelor’s degree in information systems, computer science, or cybersecurity with a minimum of 4 years of related experience. Consideration of applicants with 8 years or more experience with demonstrated progression through higher levels of responsibility may be considered in lieu of a college degree.
Ability to work in a dynamically fast pace environment while maintaining detail oriented awareness.
Reliable personal transportation to reach off-site locations in the VA/DC/MD area.
Domestic travel not exceeding 25% to surrounding off-sites in the VA/DC/MD area.
Ability to safely move desktop/server hardware, up to 50lbs and install them at their final location.
Position may require the ability to pass and maintain a Security Clearance
Must be US Citizen
Executive customer support acuity
Highly experienced troubleshooting methodology that includes business continuity as a foundational parameter
Image, install, assist, and troubleshoot company hardware and software configurations. Hardware includes HP and Dell laptops and desktops and Software includes Microsoft 7/10 OS, Microsoft Office, Anti-Virus Protection, drive encryption, VPN, web-conferencing, etc
Create, update, and resolve Service Delivery support tickets.
Ability to leverage knowledge and collaborate with other service delivery technicians to formulate solutions.
Independently manage time to prioritize multiple requests, incidents, and projects simultaneously.
Outstanding verbal and written communication for customer interaction, service delivery collaboration, and ticket generation.
Self-starter with ability to identify areas of improvement in service delivery
What We Offer
When you join AECOM, you become part of a company that is
pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions
inclusion, diversity and overall
employee well-being through programs supported by company leadership. Our
core values define who we are, how we act and what we aspire to, which comes down to not only
delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Information Technology
Business Line Management Services
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 220672BR
Clearance Required No
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.