Sr Tech Support Engineer II - Military veterans preferred

Raytheon (


  full-time   employee

United States

Are you driven to bring structure and organization to the work you are doing?
Do you have a passion for the details that make all the difference?
Would you thrive by collaborating with and influencing others in implementing solutions to solve complex problems?

If your answers are yes, the Electronics Product Development and Prototyping Department (EPDP) at Raytheon Missile Systems wants to learn more about you! The Tucson, AZ, facility is searching for an senior level Lab Lead to join a growing team of Lab Management professionals who share a mission of protecting our war fighters and allies.

Raytheon Missile Systems is the world’s largest missile producer. RMS is responsible for the design, test, manufacture, and support of weapon systems equipping the US warfighter and our international allies to meet a large variety of demanding mission requirements. Every missile system produced by Raytheon contains advanced electrical subsystems. These enable target detection, target tracking, guidance, navigation, signal processing, and communication in extreme battle-field environments. The Electrical Subsystems Directorate (ESD) is responsible for all aspects of these subsystems’ design, test, and production.
The Electronics Product Development and Prototyping Department (EPDP), a part of ESD, is currently searching for a Lab Lead who will report to the Section Head team within EPDP. This position works closely with all levels of leadership in multiple organizations including VP’s, Program Managers, Product Line Operation Managers, Subject Matter Experts’(SME), Responsible Engineering Authorities’(REA), Integrated Production Team (IPT) Leads, and Chief Engineers. As a member of the EPDP Department, the senior Lab Lead will lead and manage the implementation of key Engineering Lab Council strategic projects and day-to-day operational requirements within multiple Engineering Labs, with particular focus on compliance and communications infrastructure support.

The ideal candidate will be creative and innovative, possessing strong organizational skills and bring an extensive level of experience with and knowledge of RMS IT structures, processes and tools. Candidates should have a high situational awareness, strong emotional intelligence, and be able to effectively work multiple projects simultaneously with diverse groups and customers.

Primary Responsibilities Include:
•SME level understanding of ELTC (Engineering Lab Tech Council) policies and processes.
•Ability to guide junior Lab Leads in growing their lab management skills and tools.
•Flexibility to address tactical issues in support of efficient and compliant operations of engineering labs.
•Management, coordination and implementation of projects which will support ESD Engineering Labs
•Coordinate/perform cost analysis; lab procurement process, identify risk and opportunity while meeting government regulations.
•Lead audit/assessment preparation and support while assuring alignment with policies and documentation.
•Assist developing long-range objectives and strategic plans for their functional department and directive to include program goals.
•Responsible for safeguarding of classified/proprietary material, hardware and documentation. Familiarity with physical, program and information security policies and practices and able to guide others in the appropriate compliance practices.
•The ideal candidate will have a minimum of 10 years’ experience working in a customer focused role. And demonstrated influence/leadership with integrity – all while offering a wide breadth of knowledge in regards to maintaining compliance. The candidate will have proven leadership skills, including willingness to make decisions and embrace change with a background in RMS/Raytheon operational and engineering processes.

Required Skills:
•A minimum of 10 years related professional experience in related field.
•This position requires the eligibility to obtain a security clearance.
•Demonstrated advanced user skills with Microsoft Office tools (Excel, Access, PowerPoint, Word).
•Experience interfacing directly with customers in a cross-functional environment
•U.S. Citizenship is required

Desired Skills:
•Demonstrated ability to take ownership of their process area and to continually focus on improving processes and efficiency
•Demonstrated experience working in a challenging, fast-paced, team environment.
•Effective professional written/oral communication and interpersonal relations skills.
•Strong analytical skills and report development abilities
•Excellent written and verbal communication skills
•Excellent communication and teambuilding – must be able to build positive relationships with our internal customers throughout Raytheon.
•Ability to work independently

Required Education (including Major):
•Bachelor’s Degree: Business Administration, or related degree.

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.