Office Administrator - Service DepartmentEST Companies

YOU SHOULD WORK FOR EST… If you enjoy helping customers,solving problems, and supporting a fast‑moving service team — and you bring strong communication skills with a customer‑firstmindset — we want you to apply… now.

• Answercustomer calls and identify their service needs

• Documentcustomer interactions and keep organized account notes

• Coordinatewith Service Supervisors and Technicians on PMs, service calls, and follow‑ups

• Confirmcustomer satisfaction after service visits

• ReviewPM/SC forms and communicate required actions

• Supportquoting needs with Service Manager/Sales

• Coordinatewith Supply Chain as needed

• Completefollow‑uptasks: sales orders, delivery confirmations, customer support items

• Submitweekly activity and call reports

• Performadditional tasks as assigned

Requirements

• 2+years customer service experience (industry‑related preferred)

• Associateor bachelor’s degree preferred

• Strongcommunication, relationship‑building, and interpersonal skills

• Organized,dependable, and able to work in a fast‑paced environment

• Team‑orientedwith a strong sense of urgency

• Proficientwith Microsoft Office; FSM or QuickBooks experience preferred

• Mechanicalor industrial product knowledge a plus

• Validdriver’s license and excellent driving record

• Abilityto obtain Military base access

• Prolongedperiods of sitting and computer work

• Abilityto maneuver around equipment and moving objects

• Occasionalexposure to hazardous materials

• Abilityto lift 15–30 lbs occasionally

• Sometravel by commercial aircraft may be required