Account Support Representative - Specialty NetworksGenex Service LLC

Genex Service LLC


Account Support Representative - Specialty Networks

US-AZ-Tucson

Job ID: 26-18579
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

 

Be part of a team that makes a real difference.

Responsibilities

At Enlyte, we connect injured workers with quality healthcare through our innovative networks and solutions. Our Specialty Networks team plays a crucial role in ensuring timely access to specialized care that helps patients recover and return to work.

Position Overview

As an Account Support Representative on our Home Health team, you will play a vital role in coordinating care for patients transitioning from hospital to home settings. This position focuses on facilitating smooth discharge processes through effective communication with healthcare providers, patients, and internal teams. You'll be responsible for managing cases (sometimes acute), responding to requests, and ensuring all documentation is properly maintained to support optimal patient outcomes.

 

Compensation: $17 - $20/hour

Location: Hybrid

• Must be willing to work in the office twice per week. Our office address is 5210 E Williams Cir, Ste 200, Tucson, Arizona

Key Responsibilities

• Hospital Discharge Coordination: Assist with hospital discharge planning via phone, including coordination of home health services for acute cases
• Request Management: Receive and process customer and internal partner requests, working independently to resolve issues or collaborating with other teams as needed
• Documentation: Prepare and retrieve documentation required for patient care transitions and service authorizations
• Data Management: Update databases with comprehensive documentation of customer interactions and resolution steps
• Account Maintenance: Ensure account information remains accurate by regularly updating records and properly filing/managing customer documentation and forms
• Follow-up & Escalation: Monitor open cases, follow up on pending items, and escalate complex issues according to established protocols
• Communication: Maintain clear, professional communication with healthcare providers, patients, claims professionals, and internal team members

Qualifications

Required

• High school diploma or equivalent
• 2+ years of relevant customer service or administrative experience
• Strong phone communication skills with professional demeanor
• Basic computer proficiency and ability to learn proprietary systems
• Detail-oriented with excellent documentation skills
• Ability to work independently while following established processes

Preferred

• Experience in healthcare, insurance, or workers' compensation
• Knowledge of home health services or hospital discharge processes
• Experience with healthcare documentation and medical terminology
• Background in case management or patient coordination
• Associate's degree or additional education in a relevant field

Salary:



Equal employment opportunity, including veterans and individuals with disabilities.

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