Field Service TechnicianEnhanced Veterans Solutions, Inc.
Join our dynamic team at Enhanced Veterans Solutions, Inc. as a Field Technician, providing essential on-site support for telecommunications systems and equipment at Davis Monthan AFB in Arizona.
This position requires an Active Secret Security Clearance to be considered for an interview.
You'll be responsible for remote and deskside Tier 2 support for approximately 11,000 users, supporting up to 6,800 NIPR and 500 SIPR devices. Responsibilities include incident troubleshooting, remediation, and escalation beyond Tier 1 capabilities. Technicians will update and maintain incident tickets in the ticketing system, adhering to government processes, and will coordinate with EITaaS Wave 1 teams and other authorized entities.
Secret clearance required
Security+ certification
Provide Tier 2 support (remote and deskside) for incident resolution beyond Tier 1 capabilities, ensuring timely and accurate ticket updates
Utilize Remedy or similar IT Service Management (ITSM) tools to document, manage, and resolve service tickets in compliance with government-defined workflows
Troubleshoot and resolve hardware, software, and connectivity issues on NIPR and SIPR end-user devices, including desktops, laptops, tablets, and mobile devices
Support mobile device management (MDM) tasks such as configuration, enrollment, security policy enforcement, and application deployment
Collaborate with Tier 1, Tier 3 (Engineering), and Tier 4 (OEM/Vendor) support teams to ensure comprehensive ticket resolution and escalation as needed
Participate in the EITaaS Wave 1 transition, including coordination with Enterprise Service Desk (ESD), UEM/Engineering, EUMOC, base CFP, and other stakeholders
Conduct desk-side support for vulnerability remediation efforts, such as failed patch installations, antivirus/malware deployments, and system compliance
Perform imaging, software installation, patching, and wall-to-desk cabling for physical endpoint support
Maintain documentation of work performed and ensure all actions are captured in the ticketing system for audit and SLA compliance
- Security+ Certification•1 - 3 years
- Secret Security Clearance•1 - 3 years
- Resolution beyond Tier 1 capabilities•1 - 5 years
- field service•1 - 4 years
- preventive maintenance•1 - 4 years
- technical troubleshooting•1 years
Enhanced Veterans Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business built on honor, service, and commitment. EVS designs and develops information management and technology solutions that promote operational visibility and efficiency. The company provides technical expertise through experienced leaders and employees in Enterprise Systems Management, Operations & Management, and Program Support Services. EVS is recognized for industry-leading consistency and quality, approaching every project with passion and integrity.
