Position Title: Account Manager, SMB

Job ID: R-000110

Location: US AR Rogers Office

Posting Type: Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Account Manager, SMB

Client relationships are our top priority. We’re looking for a customer-focused Account Manager to manage and grow a portfolio of SMB customer accounts. This role focuses on driving renewals, reducing churn, and identifying expansion opportunities while partnering closely with Sales and Customer Success to ensure customers realize value quickly and consistently.

Key Responsibilities

• Manage a portfolio of SMB customer accounts, serving as the primary point of contact.
• Build strong, trust-based relationships with customers and understand their business needs.
• Lead renewal conversations and support expansion opportunities within existing accounts.
• Maintain accurate customer and contract records, including renewal timelines.
• Identify opportunities to improve product adoption and uncover new use cases.
• Collaborate with Sales and Customer Success to support retention and growth.
• Communicate clearly and consistently with customers regarding progress, updates, and next steps.
• Work closely with internal teams to align on customer goals and account strategy.

Location

• This is a hybrid role based in Rogers, AR, with in-office collaboration and flexibility to work remotely.
• Required Qualifications
• 2+ years of professional experience in B2B SaaS sales, account management, or a customer-facing role.
• Strong relationship-building skills with a customer-first mindset.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfort using data to support customer conversations and recommendations.
• Strong written and verbal communication skills.
• Solid listening, negotiation, and presentation abilities.
• High attention to detail and strong organizational skills.
• Experience with CRM/customer platforms (e.g., HubSpot).
• CPG industry experience is a plus.

What We Offer

SPS Commerce offers a comprehensive benefits package including health, dental, vision, disability and life insurance, paid time off, 401(k), health and flexible spending accounts, employee stock purchase plan, and more.
Commitment to Our Employees
At SPS, we power connections that drive commerce forward. Our success depends on strong decisions, innovation, and delivering outstanding customer outcomes—enabled by an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion so everyone feels accepted, valued, and empowered to make a meaningful impact.

SPS Commerce is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Location: 

This role follows a hybrid work model, with regular in-office presence required at our Rogers, AR office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual on-target earnings (OTE) range for this role is $90,000–$120,000, with a 50/50 split between base salary and variable compensation. Final compensation will be determined based on the factors outlined above and may fall anywhere within this range.

Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Equal employment opportunity, including veterans and individuals with disabilities.

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