Position Title: Account Manager, Enterprise (Revenue Recovery)

Job ID: R-000103

Location: US AR Rogers Office

Posting Type: Full time | Full time | Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Account Manager, Enterprise (Revenue Recovery)

Client relationships are our top priority. We’re looking for a customer-focused, commercially minded Account Manager to own enterprise customer relationships, drive renewals, and identify expansion opportunities within SPS’s Revenue Recovery solutions. This role partners closely with Sales and Customer Success to ensure customers achieve measurable outcomes and long-term value.

Key Responsibilities

• Develop deep expertise in SPS Revenue Recovery solutions to support customers and identify growth opportunities.
• Build and strengthen executive-level customer relationships to create long-term partnerships.
• Own day-to-day account management, including:
• Leading renewal and expansion conversations and negotiating contracts to maximize value.
• Maintaining accurate customer and contract records, including updates and renewal timelines.
• Identifying areas of improvement and new use cases to drive expansion and meet targets.
• Collaborate cross-functionally with Sales and Customer Success to reduce churn risk and accelerate growth.
• Partner with customer stakeholders and decision-makers to align on business objectives and ensure successful renewals.
• Clearly communicate progress on monthly and quarterly initiatives to internal and external stakeholders.
• Work closely with internal teams to align on goals, account strategy, and expansion plans.

Required Qualifications

• 3+ years of professional experience in B2B SaaS sales, account management, or customer-facing commercial roles.
• Proven track record of meeting or exceeding targets and driving strong customer outcomes.
• Ability to build relationships quickly and navigate complex customer business challenges.
• Strong analytical skills with comfort using data to guide recommendations.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong listening, negotiation, and presentation abilities.
• High attention to detail and strong organizational skills.
• Experience with CRM/customer platforms (e.g., HubSpot).
• Enterprise CPG industry experience is a plus.

Location: 

This role follows a hybrid work model, with regular in-office presence required at our Rogers, AR office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual on-target earnings (OTE) range for this role is $170,000–$200,000, with a 50/50 split between base salary and variable compensation. Final compensation will be determined based on the factors outlined above and may fall anywhere within this range.

Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Equal employment opportunity, including veterans and individuals with disabilities.

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