Customer Training InstructorMitchell International

Mitchell International


Customer Training Instructor

US--Remote

Job ID: 26-18910
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

 

Be part of a team that makes a real difference.

Responsibilities

This is a full-time, remote position. Our software training instructors develop materials and provide virtual and occasional onsite end-user training for Mitchell products such as collision estimating and body shop management and insurance claims software to Mitchell clients in the collision repair and automotive insurance industries. They also serve as a subject matter expert in the review and creation of Mitchell’s product workflow guides, training material, and Help files. 

We value curiosity — our best trainers ask ‘why’ as often as they teach ‘how.

 

• Utilize strong organizational skills and communication skills to facilitate end user customer training of Mitchell software applications via virtual instructor led training 
• Work on multiple projects of differing needs and scope simultaneously
• Partner regularly with internal and external project management teams to plan, outline, create, deliver and maintain training agendas and materials
• Provide follow-up support as needed
• Continuously seek and support new approaches, practices and processes to improve the efficiency and quality of training services provided
• Consult and assist customers with configuration of software and customer workflow based on user roles
• Completes accurate and timely reporting of all customer correspondence and activity 
• Ability to travel on-site for the occasional in-person training, as needed
• Work with customers of various sizes, in a variety of environments.
• Performs other duties as assigned 

Qualifications

Minimum Education: 

• High School Diploma 

Required Skills and Experience

• Understanding of automotive property damage insurance claim and/or body shop repair life cycle
• Hands‑on experience with industry tools such as Mitchell Cloud Estimating, CCC ONE, Audatex, or internal carrier systems.
• Ability to work under minimal supervision and has a high level of personal initiative
• Strong oral, written, listening and presentation skills: must be comfortable leading virtual training and hands‑on exercises.
• Microsoft Office Suite (Power Point, Teams, Outlook, Word)
• Excellent Customer Service skills
• Excellent Collaborative skills
• Exceptional team player with high degree of integrity and professionalism
• Ability to build relationships with customers, cross-functional teams, and internal personnel

 Desired Skills and Experience:

• Experience with Mitchell Cloud Estimating and/or Mitchell WorkCenter products a strong plus
• Experience with Mitchell Cloud Repair product a plus 
• Other Mitchell Auto Physical Damage product experience a plus 
• Collision Repair Management software experience a plus
• Basic use of artificial intelligence tools
• Adult training experience
• French-speaking a plus

Salary:



Equal employment opportunity, including veterans and individuals with disabilities.

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