Manager, Digital TransformationDHL Regional Services Limited

MANAGER DIGITAL TRANSFORMATION

JOB PURPOSE

• A strategic, cross-functional role that aligns technical solutions with business needs and human change management
• Lead the organization through system modernization to change how it operates and delivers value to the customers

KEY TASKS

• Analyze complex IT applications and system workflows, capabilities and integrations to identify inefficiencies, bottlenecks, and areas for improvement
• Evaluate business use cases to determine where the integration of specific technology platforms, software, and tools (e.g., AI, RPA, big data) can provide a strategic advantage or solution.
• Design optimized to-be digital workflows that utilize AI and/or automation to maximize efficiency and customer experience
• Work closely with cross-functional teams, including operations, data scientists, IT partners to translate complex technical strategies into clear, actionable business strategies and requirements for both technical and non-technical stakeholders
• Collaborate with senior leadership to define a multi-year digital transformation roadmap that aligns technology investments with high-level business goals and long-term strategy
• Convert digital transformation roadmap into structured, measurable, and actionable plans
• Lead digital transformation initiatives, monitor and provide stakeholders with the update about current progress, risks and next steps in the plans
• Leverage data analytics to gain insights into process performance and project outcomes
• Develop communication and training plans to ensure employees are prepared, trained, and willing to adopt new digital systems and operational models to overcome resistance to change.
• Stay current with the latest trends and developments in the digital and tech space (e.g., new AI developments) to identify opportunities for continuous innovation.
• Provide advice, assistance, or knowledge transfer to less experienced colleagues

MANAGEMENT RESPONSIBILITY

• Maintains high degree of precision and attention to detail when analyzing complex IT systems, creating, managing, documenting requirements, and producing project outputs
• Possesses robust analytical and critical-thinking skills, leveraging them to drive effective decision-making
• Demonstrates exceptional organizational and prioritization skills in managing diverse demands concurrent priorities
• Acts as the primary liaison between the project teams, including internal and external service providers
• Fosters collaboration between disparate departments (IT, Operations, Finance, and Sales)
• Defines metrics for success and holds project teams accountable for meeting targets.
• Identifies risks associated with transformation projects proactively and develops contingency plans.
• Ensures all new systems meet stringent regulatory and internal security compliance requirements
• Demonstrates self-motivation and resilience, excels in navigating and contributing to diverse, dynamic cross-cultural teams.
• Provides leadership and strategic guidance on the optimal application of technology and digital transformation best practices

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in Computer Science/ Information Systems/ Data Science/ Engineering/ Business Administration
• Extensive experience evaluating complex IT systems to drive process improvements and efficiency

• Proficient in IT project management. Project management certification e.g. PMP, PRINCE2 is preferred
• Familiar with AI & ML technologies, Data Analytic (SQL, Python, and BI platforms), Robotic Process Automation’s
• Understanding of cybersecurity and protective measures