AI/ML Engineer, Software Development - NokeNoke, Inc.
Job Summary
AI/ML Engineer, Software Development - Noke
US-GA-Atlanta
Job ID: 2026-6275
Type: Full-Time
# of Openings: 1
Category: Engineering
Noke - Atlanta, GA
Overview
The AI/ML Engineer is responsible for designing, developing, and deploying scalable artificial intelligence and machinelearning solutions that enhance customer interactions, automate decision-making, and improve operational efficiency. This role involves building intelligent workflows, predictive models, datadriven insights, and automation frameworks in collaboration with crossfunctional engineering, product, and support teams.
Responsibilities
AIDriven Interactions & Automation
Qualifications
JOB REQUIREMENTS: Minimum Qualifications
Equal employment opportunity, including veterans and individuals with disabilities.
AI/ML Engineer, Software Development - Noke
US-GA-Atlanta
Job ID: 2026-6275
Type: Full-Time
# of Openings: 1
Category: Engineering
Noke - Atlanta, GA
Overview
The AI/ML Engineer is responsible for designing, developing, and deploying scalable artificial intelligence and machinelearning solutions that enhance customer interactions, automate decision-making, and improve operational efficiency. This role involves building intelligent workflows, predictive models, datadriven insights, and automation frameworks in collaboration with crossfunctional engineering, product, and support teams.
Responsibilities
AIDriven Interactions & Automation
- Design and implement AIpowered conversational flows and automated decisioning logic.Build secure data integrations to enable realtime processing and intelligent responses.Optimize large language model (LLM) workflows for accuracy, performance, and usability.
- Apply machine learning techniques to structured and unstructured data from various systems.Develop predictive models to identify trends, detect anomalies, and support proactive decisionmaking.Implement monitoring and alerting mechanisms to ensure timely detection and escalation of issues.
- Integrate AIdriven insights into internal tools to support agents and operations teams.Deliver realtime recommendations, nextbestactions, and contextual guidance based on combined system and interaction data.Enhance employee productivity through intelligent assistance and dynamic knowledge retrieval.
- Build diagnostic and remediation automation with appropriate safety, governance, and auditability controls.Ensure all automated actions adhere to defined compliance, authorization, and security rules.Develop dashboards and reporting tools for system health, workflow performance, and model metrics.
Qualifications
JOB REQUIREMENTS: Minimum Qualifications
- 3+ years of experience in AI/ML engineering, data science, or intelligent automation.3+ years of handson experience with modern cloud platforms including compute, data, and AI services.3+ years of proficiency in Python and ML frameworks such as TensorFlow, PyTorch, or scikitlearn.Experience building realtime, streaming, or eventdriven data pipelines.Proven track record of designing, deploying, and maintaining productiongrade ML systems.Knowledge of APIs, microservices, and secure integration patterns.
- 3+ years of Experience with IoT, device telemetry, or distributed sensor data systems.3+ years of Background in LLM tuning, retrievalaugmented generation (RAG), and conversational AI.Familiarity with contact center platforms or enterprise workflow automation systems.Understanding of authentication, authorization, and accesscontrol frameworks.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Equal employment opportunity, including veterans and individuals with disabilities.
PI281916759