Case Management Referral CoordinatorParadigm
Location: Tennessee, USA• Georgia, USA• United States• Sioux Falls, SD, USA• Wisconsin, USA
Req Number: Req #1694
Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
Watch this short video for a brief introduction to Paradigm.
We are seeking a detail‑oriented and customer‑focused Case Management Referral Coordinator to support our referral operations in a fast‑paced, remote environment. In this role, you will be responsible for managing referral requests from start to finish, ensuring accurate data entry, appropriate assignment, and timely communication with customers. The ideal candidate is highly organized, self‑motivated, and comfortable working independently while collaborating closely with a virtual team to ensure referrals are processed efficiently and accurately. Position is remote.
Hours: Monday – Friday, with a start time of 10a or 10:30a, working until 7p CST
Responsibilities:
- Managing the referral email inboxes.
- Assigning, entering and fulfilling referrals submitted in the ALARISware System.
- Attending ongoing training/calls as needed.
- Able to decipher geographical locations accurately and make accurate decisions based on such.
- Handling of re-opening cases.
- Processing any payor, insurer, jurisdiction, claim number or case type changes on an open case.
- This position may have other duties as assigned by the Referral Coordinator Supervisor or the Referral Operations Manager.
Qualifications:
- Minimum of High School Diploma or equivalent.
- Knowledge of relevant computer applications such as Microsoft products.
- Knowledge of basic business and customer service experience preferred.
- Excellent organizational skills and attention to detail.
- Excellent time management.
- Self-motivated and able to work with little supervision.
- Exceptional computer skills, including Microsoft Office and web-based applications.
- Ability to establish interpersonal relationships in a virtual work environment.
- Ability to collaborate and work as a member of a team.
- Excellent problem-solving ability.
- Clear, concise and professional verbal and written communication.
- The ability to operate a personal computer for extended periods.
- The ability to gather, synthesize and communicate information accurately (verbally and in writing).
- Ability to maintain a home-office environment with high speed internet connection and appropriate work privacy.
- Ability to attend in person and/or phone meetings as directed.
#LI-Remote
Paradigm Benefits:
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster
Other details
Equal employment opportunity, including veterans and individuals with disabilities.
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