Customer Service RepresentativeConsolidated Energy Company

Consolidated Energy Company

Position Title: Customer Service Representative
Location: Mason City, IA
Pay Range: N/A
Application Instructions:

To apply, click the green 'Apply Now' button above. Please read through your information carefully, as you will not be able to make changes once your application has been submitted.

Position Description:

COMPANY OVERVIEW

Consolidated Energy Company is a privately-owned full-service supplier of refined products and propane to local homeowners, farmers, trucking fleets and construction and railroad operations. We are a forward-thinking company that values integrity, our diverse team, sustainability, and innovation. Headquartered in La Crosse, Wisconsin, our organization is a leader in our field with resources and additional opportunities in renewable energy, road construction and maintenance, aggregate, and emerging technology throughout the Midwest. To learn more about us, visit: www.consolidatedenergyco.com.

POSITION SUMMARY

As a Customer Service Representative, you will play a critical role in keeping our communities warm and safe. You will manage customer accounts, create delivery and service tickets, resolve inquiries with a friendly, professional demeanor. The ideal candidate is patient, customer focused and thrives in a fast-paced environment, possesses strong data entry skills, and is comfortable following strict processes and safety protocols.

This is a full-time position located in Mason City, IA and will include Monday through Friday, daytime hours.

This position will also be responsible for:

1. Manage Inbound/Outbound customer calls on multiline phone system
2. Process payments, adjustments, corrections, and deposits
3. Process delivery and product service orders, and invoices
4. Update customer account information accurately
5. Troubleshoot and resolve customer billing questions in person, phone, and email
6. Provide comprehensive support to customers
7. Work independently while also collaborating effectively within cross-functional teams in person and virtually
8. Handle seasonally high-volume workload with time sensitive tasks
9. Other administrative duties as assigned

BENEFITS

Competitive wage & retirement program. Health, dental, vision, life and disability insurance. Paid vacation and holidays available immediately.

Position Requirements:

1. High School Diploma or GED required
2. 1-2 years of experience in customer service or administration role preferred
3. Proficiency in Microsoft Office Suite, specifically Excel and Outlook
4. Ability to manage a variety of high-volume tasks efficiently while ensuring project deadlines are met and tasks are completed timely
5. Strong communication, active listening, and problem-solving skills are essential
6. Basic math skills to calculate gallons, taxes, and percentages
7. Ability to work in a fast-paced office environment, multitasking between phone systems and computer software

Equal Opportunity Employer:

Accessibility: If you need an accommodation during the application process, you may call our Application Accommodation Line at Phone: (855) 844-0125

EOE, including disability/vets

If you want to view the Know Your Rights poster, please choose your language: English – Spanish

If you want to view the Pay Transparency Policy Statement, please click the link: English

Equal employment opportunity, including veterans and individuals with disabilities.

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