Linehaul Coordinator (P2)DHL Network Operations (USA), Inc.

What makes DHL great? Our People!  We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.   Our corporate culture is about personal commitment – to our business, to each other and to our global communities.  DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Key Accountabilities:

• Apply problem-solving skills to deal creatively with complex situations
• Provide contingency options to recover distressed trucks with minimal service impact
• Negotiate rates with vendors for ad hoc truck movements
• Establish and build carrier relationships
• Ensure reoccurring issues are raised to the right management function and level for review 
• Perform check calls as required to ensure service goals are met
• Monitor all Linehaul trucking in the US ground network
• Update and track all Network Linehaul trucks
• Respond and action station/general inquiries regarding truck operations
• Retrieve PODs and provide to required internal customers
• Pro-actively engage in all issues that will impact service and follow thru to completion
• Accomplish data entry for all Linehaul trucks
• Produce and publish daily service reports to be provided to internal customers
• Coordinate/communicate with vendors and station personnel regarding Linehaul status
• Provide guidance, advice and/or training to colleagues on all Linehaul related issues
• Ensure compliance with established DHL policies on freight movement
• Monitor carrier performance and recommend actions for compliance failure
• Develop a thorough understanding of Linehaul network / working understanding of the Air network
• Accomplish additional duties as assigned 
• Make/implement recommendations for improved efficiency, accuracy and cost savings
• Monitor daily shipments to ensure service levels are achieved
• Coordinate actions to execute solutions and achieve service goals

Skills & Qualifications:

• High School Diploma or GED
• Minimum 2 years Transportation, Logistics or Operations experience
• Excel, Word and Power Point experience required 
• Strong communication skills (written and oral)
• Fluent in spoken and written English
• Strong knowledge of Network Operations and workings of DHL
• Ability to influence and negotiate with outside vendors
• Excellent business acumen
• Effective planning, organization and decision-making competencies

Ancillary Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

•  Bachelor’s degree in Logistics, Supply Chail Management, Transportation or related field.

The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster