Patient Access Services Rep/UKHCUniversity of Kentucky

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This position requires regularly sitting at a computer workstation for extended periods of time and performing tasks with repetitive motions (such as typing); and regularly standing or walking/pushing/pulling with objects weighing up to 12 pounds; and lifting, pushing, and/or pulling objects weighing up to 10-15 pounds. Also involves some exposure to loud noises, cuts/punctures, blood-borne or airborne pathogens, and combative/violent people.

Week 1: Day 1 – 3 6:45am – 7:15pm Week 2: Day 1 6:45am – 7:15pm and Day 2 6:45pm – 7:15am Pattern: Week one you would work Day 1 – 3 dayshift. Week two you would work Day 1 dayshift and Day 2 night shift. Then you will be off for 7 days returning to week one pattern.

The Patient Access Services Representative is responsible for providing excellent customer service, answer incoming telephone calls and registration activities for UK HealthCare patients including resolution of patient complaints; collection and verification of demographic information and insurance/payer source information including collecting copayments if applicable, and correction of registration errors; as well as maintain HIPAA compliant and comply with all UKHC polices regarding patient privacy and confidentiality. This position will also participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

The ideal candidate will be customer service oriented; possess patient scheduling and health insurance knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Associate degree and at least four years of healthcare customer service experience and/or registration preferred; previous experience working with patient scheduling highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.