Unified Communications EngineerMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

Maryland Judiciary Benefits (mdcourts.gov) 

About the Maryland Court System | Maryland Courts (mdcourts.gov)

Maryland Judiciary Pay Scale June 2025

Essential Job Functions:  

The Unified Communications Engineer is responsible for supporting, maintaining, and enhancing the Maryland Judiciary?s Unified Communications infrastructure, ensuring secure, compliant, and seamless communication across platforms. This role focuses on enterprise-grade collaboration and telephony solutions?including Microsoft Teams, Cisco Call Manager, Zoom for Government, and various AV systems?while applying deep technical knowledge, troubleshooting skills, and security awareness in a regulated environment. This position collaborates with cross-functional teams to deliver high-quality service, manage complex integrations, and support mission-critical communications across the organization.

Monitor and troubleshoot unified communication services (AV System, VOIP, IM, Video Conferencing, and webinar services). 

Configure and deploy Unified Communications infrastructure.

Interact with other UC, network, and project management team members to complete requirements and project milestones.

Documentation, asset management functions and general housekeeping.

Support end users & consult users on new video applications and determine how to adapt systems to accommodate these applications.

Coordinate with vendors to learn about future and existing technologies.

Minimum Qualifications:

Education:     Bachelor?s Degree from an accredited college or university.

Experience:   Three (3) years of professional experience in telecommunications and/or unified communications engineering.

Note:   Additional related work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education.

Licensing:      Valid Drivers license to operate a State fleet vehicle for intra-state travel. 

Knowledge:

Microsoft Teams Platform ? Comprehensive knowledge of Microsoft Teams, including architecture, administration, collaboration tools, and voice/video services as they relate to secure and compliant enterprise communication environments.

Unified Communications Systems ? Strong knowledge of enterprise UC platforms including Microsoft Teams, legacy Skype for Business systems, and integration with VoIP, PSTN, and video conferencing solutions.

Microsoft 365 and Azure Ecosystem ? Understanding of Microsoft 365 services (e.g., Exchange Online, SharePoint, OneDrive) and their integration with Teams, as well as foundational knowledge of Azure Active Directory for identity and access management.

Direct Routing and Telephony ? In-depth knowledge of Direct Routing, SBCs (Session Border Controllers), SIP trunking, and hybrid telephony environments within highly secure and regulated environments.

Security, Compliance, and Governance ? Awareness of judiciary-specific compliance requirements (e.g., CJIS, FedRAMP, HIPAA where applicable) and how Microsoft Teams can be configured to meet those needs through retention policies, eDiscovery, DLP, and auditing.

Networking for UC ? Knowledge of enterprise networking concepts (QoS, firewall rules, NAT, DNS, bandwidth management, etc.) and their impact on real-time UC traffic.

Zoom/Zoom for Government. GoToWebinar/GoToMeeting. Cisco Call Manager and Unity. Cisco Webex Contact Center. Analog phone lines and cabling. Poly/HP Codecs. Crestron AV Solutions. Extron AV Solutions. Microsoft Surface Hubs. Apple iPads & iPhones

Skills: 

Microsoft Teams Administration ? Skilled in configuring, managing, and supporting Microsoft Teams using Teams Admin Center and Microsoft PowerShell, including policy creation, user provisioning, and Teams governance.

Technical Troubleshooting ? Proficient in analyzing and resolving complex UC and Teams-related issues using diagnostic tools such as Teams Call Quality Dashboard (CQD), Call Analytics, and network monitoring platforms.

PowerShell and Automation ? Ability to script and automate tasks related to Teams and Microsoft 365 administration to improve efficiency and consistency.

Documentation and Knowledge Transfer ? Capable of producing high-quality technical documentation, system diagrams, and knowledge base articles tailored to internal IT and Judiciary end-users.

Vendor and Integration Management ? Experience working with third-party UC vendors (e.g., HP/Polycom, Zoom, Cisco), integrating them into VOIP and Microsoft Teams ecosystems, and managing interdependencies.

Change and Release Management ? Skilled in participating in or leading change control processes to ensure the stability and compliance of UC systems in an enterprise Judiciary IT setting.

Effective oral and written communication skills to communicate technical terms and solutions to non-technical users.

Working with individuals of all levels in an organization.

Abilities:

Problem Solve in Regulated Environments ? Ability to troubleshoot and resolve UC issues in environments where security, privacy, and operational continuity are paramount.

Cross-Functional Collaboration ? Proven ability to work with infrastructure, security, customer services, and case management teams across the Judiciary to deliver integrated and secure communications solutions.

Effective Communication ? Strong interpersonal and written communication skills to convey technical information to both technical and non-technical Judiciary stakeholders.

Security and Confidentiality Awareness ? Demonstrated understanding of handling sensitive information with discretion, and ensuring systems adhere to Judiciary Information Systems? data protection standards.

Project and Time Management ? Ability to support and lead UC-related projects such as Teams telephony rollouts, tenant upgrades, or collaboration tool migrations within judicial deadlines.

Continuous Improvement and Learning ? Commitment to ongoing professional development, including staying up to date with evolving Microsoft Teams features, compliance changes, and UC best practices relevant to the Maryland Judiciary.

Support high-level meetings while providing technical support and at time running the meeting. 

Prioritize tasks and projects to meet deadlines when emergency arise. 

Physical Requirements:

Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Safety Precautions: As systems are located in various areas such as high on a wall, in a ceiling or in a small space the UC engineer would need to take precautions to ensure they are safely accessing the system whether that be checking a ladder they are using or ensuring the equipment won?t fall or drop when working on it.

Equipment, Machinery and Tools:

Laptop, tablet, phone, valid driver?s license and ability to operate a State fleet vehicle, hand tools, ladders and tools to troubleshoot UC issues.

Software and Computer Skills:

ServiceNow for asset management, incident response, and change planning. SharePoint for documenting and collaborating system information. Microsoft Teams for communicating with peers and customers. Zoom for testing and assisting with questions or issues reported.  Bomgar for troubleshooting and installing software on internal PCs. RealPresence Polycom Suite for managing and troubleshooting Polycom system. Microsoft Office

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.