Senior Integrated Network and Mission Operations ManagerLeidos

Description

Leidos is seeking a highly experienced Senior Integrated Network and Operations Manager to lead and unify mission operations (GSFC & KSC), the Network Integrated Operations Center (NIOC), and Enterprise Systems Support (ESS) in support of NASA’s AEGIS program. This role is responsible for the planning, execution, and continuous improvement of real-time mission, network, and enterprise systems operations, ensuring seamless coordination between mission environments, operational platforms, and enterprise IT infrastructure.

The Integrated Operations Manager will lead a cross-functional team of engineers, operators, and enterprise systems (tools) personnel to ensure high availability, operational resilience, and mission success across NASA’s critical communications and IT systems. This position plays a key leadership role in driving an enterprise operations model – aligning mission execution, network operations, and enabling platforms (e.g., monitoring, automation, and analytics tools) – while standardizing processes across Incident, Problem, Change, and Availability Management.

Key Responsibilities

Mission, NIOC & Enterprise Systems Integration

• Lead and integrate mission operations (GSFC & KSC), NIOC enterprise operations, and Enterprise Systems Support (ESS) to ensure unified execution, shared situational awareness, and seamless coordination across mission, network, and tooling domains
• Oversee real-time mission support, including communications, network performance, anomaly detection, and response
• Ensure alignment between mission timelines, network readiness, and the performance of critical operational tools and systems

Operational Leadership

• Direct daily operations across mission, network, and enterprise systems environments, ensuring availability, reliability, and performance of critical services
• Serve as the senior escalation point for priority incidents and mission-impacting events
• Establish and enforce operational readiness standards across mission support, NIOC, and ESS platforms

Service Management & Operational Governance

• Design and mature Incident, Problem, Change, and Availability Management processes
• Lead RCCA efforts, ensuring issues across infrastructure, network, and tooling are fully analyzed and resolved with sustainable fixes
• Chair a Failure Review Board (FRB) to assess incidents, trends, risks, and near misses
• Oversee Failure Analysis and Corrective Action Reports (FACARs), ensuring standardized documentation, traceability, and closure of corrective actions
• Ensure lessons learned are fed back into operations, engineering, and ESS/tooling enhancements

Enterprise Systems Support (ESS) / Tools Ownership

• Lead the ESS team responsible for monitoring, observability, automation, ticketing, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain)
• Ensure tools provide end-to-end visibility, actionable insights, and support proactive detection and response
• Drive tool integration to enable correlated event management, automation, and reduced manual effort
• Oversee lifecycle management of platforms, including optimization, upgrades, and capability expansion

Enterprise Operations Strategy

• Support development of a standardized enterprise operations model aligned to NASA mission objectives
• Ensure integration between operations and enabling platforms (ESS) to support scalability and mission readiness
• Partner with Engineering to embed operational and tooling requirements into system design and delivery
• Integrate operations across network, infrastructure, voice, and mission systems to eliminate silos

Stakeholder Coordination

• Interface with NASA stakeholders, service providers, and telecommunications carriers
• Ensure consistent execution of operational processes across centers and service domains
• Provide executive-level reporting on operational status, risks, trends, and corrective actions

Financial Management & AOP Execution

• Manage cost, financial performance, and AOP execution across mission operations, NIOC, and ESS
• Develop labor forecasts and staffing models aligned to workload and service demand
• Monitor financial performance, addressing variances, risks, and opportunities
• Drive cost optimization through automation and process improvements while maintaining mission performance
• Partner with Program Finance on budgeting, forecasting, and reporting

Basic Qualifications

• Bachelor’s degree with 15+ years of relevant experience (or Master’s with 12+ years; additional experience in lieu of degree considered)
• 8+ years of leadership experience managing operations teams in complex, mission-critical environments
• Ability to obtain Public Trust clearance
• Demonstrated experience supporting real-time mission operations, network operations centers (NOC/NIOC), or enterprise IT operations
• Strong background in IT operations, network operations, and enterprise systems/tooling (ESS), including monitoring, observability, automation, and analytics platforms (e.g., Splunk, Spectrum, DNAC, NetBrain, Ansible, or similar)
• Proven experience implementing and managing Incident, Problem, Change, and Availability Management processes
• Experience leading major incident response, escalation management, and Root Cause Corrective Action (RCCA) efforts
• Ability to integrate operations with enabling platforms/tools to drive automation, efficiency, and improved service delivery outcomes
• Strong financial acumen with experience managing cost, forecasting, and AOP execution in an operational environment
• Ability to operate effectively in high-pressure, time-sensitive, mission-critical environments
• Strong communication and stakeholder management skills, with the ability to engage both technical teams and executive leadership