Problem Solving Courts Case ManagerMaryland State Judiciary

The Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, 1 day per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head.

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Essential Job Functions:   

The Problem-Solving Courts (PSC) Case Manager is responsible for facilitating and monitoring program participant involvement and completion of ancillary service components of the mental health court program for Prince George's County District Court. Required oversight includes, but is not limited to, acquisition of and facilitating access to the following resources: health, legal, family services, behavioral services, and non-clinical services as needed by the participants. This position does not provide the service; the position facilitates access to and monitors progression in behavior, attendance, skills learned, compliance, and implementation of the services and skills learned. The case manager will be responsible for managing a case load of 50 clients.

Manage a case load of 50 clients, to include but not limited to developing case plans for each client, monitoring progress, maintaining case notes, reporting to court, etc.

Facilitate access to services for clients and monitor participant progress. Establish new contacts and develop community partnerships. Evaluate new resources for clients. Assess program and participant needs.

Minimum Qualifications:

Education: Bachelors Degree from an accredited college or university.

Experience: Two (2) years of fieldwork or case management experience to include project or program case management, in the field of mental health, homelessness, addictions, human/family services, health services, public safety, law enforcement or court management.

OR

Education: Associate Degree from an accredited college or university.

Experience: Four (4) years of fieldwork or case management experience to include project or program case management, in the field of mental health, homelessness, addictions, human/family services, health services, public safety, law enforcement or court management.

Note: This position will not act in a clinical capacity and supervision hours will not be offered if applicant requires clinical licensing hours. Licenses and Certificates are not a requirement for employment.

Knowledge:

Clinical and/or criminal justice case management.

General provisions affiliated with mental health services.

Skill in:

Active listening, empathy, problem solving, and communication.

Customer service and handling problems tactfully and patiently.

Ability to:

Communicate effectively, follow directions, facilitate meetings, and give presentations.

Create and maintain critical relationships with organizations and work to improve and enhance the PSC program participant outcomes.

Maintain standard ethical standards and integrity among staff and program participants.

Treat participants with respect and dignity and manage conflict; communicate.

Make professional choices related to all participant activities which do not compromise the participant and their families, the court, the case, and the PSC team partners.

Assimilate within the court process; adhere to established protocols, manage deadlines, provide a high level of customer service, and disseminate information accurately and appropriately to program participants and the public.

Exercise a high degree of confidentiality, judgment, tact, diplomacy, and competence in dealing with Judges, attorneys, court personnel, service providers, the public and program participants.

Take direction, work independently, create, and sustain community partners to promote the program and its purpose in the community and for the court.

Learn data input into assigned management information systems.

Multi-task and manage a flow in program activity and change.

Think critically about the population and utilize program data and research to address service trends as well as participant and program needs appropriately.

Complete legal and field research and maintain an updated understanding of the field of Problem-Solving Courts, behavior, and criminal justice best practices.

Develop partnerships with knowledge of clinical and criminal justice services.

Communicate effectively to facilitate meetings and presentations.

Exercise a high degree of confidentiality, judgment, tact, diplomacy, and competence in dealing with judges, attorneys, court personnel, service providers, and the public.

Perform all essential functions of the position.

Physical Requirements:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equipment, Machinery and Tools:

Fax Machine, computer, copier, scanner.

Software and Computer Skills:

Microsoft Office Suite to complete everyday tasks.

Outlook for Court and program communication with Public and Private Sector.

SMART to learn and complete PSC statistical reports on quarterly and annual basis.

Internet to navigate, various web browsers to conduct research and business needs effectively. 

Selection Process:

Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.

Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application.

For further information please contact Talent Acquisition at aocta@mdcourts.gov.

The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. 

Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation.