Leidos was awarded U.S. Air Force Cloud One Architecture and Common Shared Services contract and is currently seeking a Service Desk Manager supporting AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness.
Location:
This position will be on-site at Hanscomb AFB in Bedford, MA.
Primary Responsibilities Could Include:
Manage service desk based on industry leading standards
Lead a group of 5-15 Help Desk
Prioritize and resolve IT concerns and escalate as needed
Participate in initiatives to reduce the number of human service desk interactions needed over time
Provide support across multiple channels (e.g., phone, chat, self-service portals)
Participate in initiatives to provide self-service capabilities to the maximum extent possible for customers
Manage 24/7/365 Service Desk for C1 services and support operations
Support testing/validation as needed
Document processes/lessons learned and maintain service desk records
Provide health and status monitoring
Document and communicate outage information to co-workers and customers
Technical Leadership
Partner with business stakeholders to understand requirements and translate them into technical solutions
Present recommendations to executive leadership
Mentor, guide and supervise teams for related activities
Lead reviews and provide guidance on complex technical decisions
Prepare detailed technical documentation to support development and operational processes
Collaborate with team members and provide mentorship to junior staff, fostering a learning environment
Act as the Service Desk manager to assess employee performance, hire new employees, and ensure compliance with corporate training requirements
Minimum Qualifications
Bachelor's and five (5) years or more of experience; Master's and three (3) years or more of experience. Additional experience may be accepted in lieu of degree.
2+ years of previous experience supervising teams and/or projects
Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
US citizenship required
Certifications: CompTIA Security+ or equivalent (IAT-2)
Preferred Qualifications
Experience with USAF Cloud One or Platform 1
Experience with Knowledge Management
Cloud certifications in AWS, Azure, Google, or Oracle clouds
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
January 23, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $82,550.00 - $149,225.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
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If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
