IT Support AssociateASMG

All States Materials Group ® is a regional leader in road building, pavement preservation and distribution of road materials. We see the exciting in what most take for granted: the roads we drive on every day. We strive to be the best at what we do, and we seek to do it better every day, in a safe, environmentally responsible, and technologically advanced way.

All States Materials Group is a family of companies specializing in Heavy Highway Construction, Manufacturing and Supply of Liquid Asphalts throughout New England. The incumbent will become an integral part of the All States Materials Group IT Department. This department supports a wide variety of technology needs within our large and growing construction and manufacturing companies. This position provides technology support to our local and remote office locations throughout New England for areas including software, hardware, infrastructure, network services, mobile and remote services, audio visual, telephony and security systems. The incumbent is expected to provide a high level of customer service and to perform each essential function in the most effective and efficient manner possible. Some travel or after business hours and weekend work may be required on an as needed basis.

Essential Functions:

1. Provide a consistent and high level of customer service.
2. Maintain clear documentation of tasks performed and steps undertaken.
3. The ability to learn new technologies and keep abreast of changing technologies.
4. The ability to work independently on projects from start to finish
5. Assemble, installs, configures, tests, images, troubleshoot and repair hardware and peripherals, including but not limited to desktop computers, laptops, tablets, printers, scanners, fax machines and mobile devices in coordination with and under the supervision senior IT Dept Staff.
6. Respond to telephone inquiries, log phone calls, create support tickets and e-mails (provide information, assess problems and offer assistance).
7. Serves as a primary point of contact for IT related issues and resolves or escalates issues as appropriate.
8. Provides application support for both local users and remote users via remote connection technologies.
9. Provides mobile device support for Apple and Android bases systems, set up configuration, device transfers, support and end user training.
10. Assists with setup, maintenance and training of A/V systems and Teams Rooms.
11. Track and manage IT assets, ensuring proper documentation for equipment usage and location
12. Ensures the security of the Firm's systems by understanding the risks and ensuring best practices are followed.
13. Travel about 10% of the time with some overnights to training and company facilities.
14. Complies with and understands Firm’s operation practices, policies and procedures.

1. High school diploma or equivalent; relevant coursework preferred
2. Minimum of 2 years’ experience in an IT Support role
3. Valid driver’s license and reliable transportation
4. CompTIA A+ and/or Network+ certification (or equivalent)
5. Proficiency with Microsoft Office Suite and Windows 11 Professional; familiarity with other Microsoft products a plus
6. Strong organizational, analytical, interpersonal, verbal, and written communication skills
7. High attention to detail with the ability to document and follow procedures
8. Ability to research technical topics and apply findings in practice
9. Ability to manage multiple projects and shifting priorities with minimal supervision
10. Ability to handle sensitive information and maintain confidentiality
11. Ability to work independently and collaboratively in a fast-paced environment

Work Conditions

Primarily an office setting with controlled temperature and minimal noise, but necessary work may bring the incumbent into environments with the potential for exposure to excessive dust, loud noises, odors from automotive maintenance or near construction equipment. Incumbent must be able to sit for extended periods of time and tolerate working at a computer for the majority of their work duties. Incumbent must be able to understand and adhere to safety protocols when in uncontrolled environments that may require the use of Personal Protective Equipment.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, sit and use hands, see, reach with hands and arms, handle, feel, talk, and listen. The employee is occasionally required to climb or balance, stoop, kneel, bend, crouch or crawl. The employee must frequently lift and/or move up to ten pounds.

The Company maintains a policy of non-discrimination and is fully committed to the principles of equality in employment and opportunity for all employees. It is the continuing policy to recruit and employ the best qualified individuals without discrimination because of race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, pregnancy, physical or mental disability, protected military or veteran status, and/or any other protected characteristic as established by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to personnel actions such as, but not limited to, recruitment and hiring, working conditions, benefits and compensation, training, apprenticeship, performance appraisals, promotion, transfer, discipline, termination and any and all other terms and conditions of employment. Decisions with regard to the above will be based on job related criteria, individual merit and qualifications.

It is the policy of the Company not to discriminate on the basis of gender, age, race, color, religious creed, national origin, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, physical or mental disability, and/or protected military or veteran status or other protected bases with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at the Company. The Company will continue to take affirmative action to employ and advance in employment women, minorities, individuals with disabilities, and protected veterans and to treat qualified individuals without discrimination based upon their gender, race, sexual orientation, gender identity, physical or mental disability, or protected veteran statuses, in all employment practices.

1. High school diploma or equivalent; relevant coursework preferred
2. Minimum of 2 years’ experience in an IT Support role
3. Valid driver’s license and reliable transportation
4. CompTIA A+ and/or Network+ certification (or equivalent)
5. Proficiency with Microsoft Office Suite and Windows 11 Professional; familiarity with other Microsoft products a plus
6. Strong organizational, analytical, interpersonal, verbal, and written communication skills
7. High attention to detail with the ability to document and follow procedures
8. Ability to research technical topics and apply findings in practice
9. Ability to manage multiple projects and shifting priorities with minimal supervision
10. Ability to handle sensitive information and maintain confidentiality
11. Ability to work independently and collaboratively in a fast-paced environment

Work Conditions

Primarily an office setting with controlled temperature and minimal noise, but necessary work may bring the incumbent into environments with the potential for exposure to excessive dust, loud noises, odors from automotive maintenance or near construction equipment. Incumbent must be able to sit for extended periods of time and tolerate working at a computer for the majority of their work duties. Incumbent must be able to understand and adhere to safety protocols when in uncontrolled environments that may require the use of Personal Protective Equipment.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk, sit and use hands, see, reach with hands and arms, handle, feel, talk, and listen. The employee is occasionally required to climb or balance, stoop, kneel, bend, crouch or crawl. The employee must frequently lift and/or move up to ten pounds.