Military Hire

Technician - DedicatedNWN

  • not-remote
  • full-time
  • Salary
  • Las Vegas, NV
Job Summary

Technician - Dedicated

US-NV-Las Vegas

Job ID: 2026-7175
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
MGM Grand Las Vegas

Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.



Responsibilities

The Dedicated Technician, with a commitment to the customer experience, will be responsible for staging, installing, and troubleshooting and third-party applications in a team environment. This role requires an individual with high exposure to complex IP telephony systems and their integration into corporate, government and education environments. The Technician should exhibit outstanding and consistent technical skills in both legacy and current telephony systems. Strong interpersonal and communication skills are needed to team well with customers, sales, and service delivery team members.

  • Maintain your own basic telecom toolkit
  • Maintain discipline and professionalism during all interactions and in all verbal or written communications.
  • Perform diagnostics and troubleshooting to determine the cause of technical faults or errors; resolve technical issues and liaise with other technical experts for problem resolution.
  • Install or replace equipment including telephones/handsets, components, etc.
  • Receive telephone, messages, email and/or service order requests for performance of services.
  • Works directly with Field Service Manager, Customer Experience Manager, and customer for onsite break/fix services
  • Ensure policies and procedures as provided for client premises are followed, coordinate with customer for all access within customer locations.
  • Maintain high standards for physical cable plant frame wiring and installation work; ensure all cables are neatly secured and labeled, and all debris generated by installation activities is cleaned and the environment is restored to pre-work conditions prior to departure.
  • Recognize and appropriately escalate client issues to proper resources in the event resolution cannot be reached, including providing detailed and immediate notification and updates to key individuals/groups affected.
  • Complete implementation documentation


Qualifications
  • Associate’s degree (preferred), or minimum 4 years of experience in a technical role (preferred).
  • High School Diploma or equivalent required.
  • Basic understanding of Telecommunication equipment and practice
  • Knowledge of ISDN and T1 protocols along with SIP.
  • Strong understanding of low voltage installation techniques.
  • Working knowledge of Microsoft Office products.
  • Knowledge of Public Safety Equipment and peripheral equipment preferred.
  • Basic Understanding of E911 infrastructure and operation preferred.

Requires Travel - Yes

Requires Overtime - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.



Equal Opportunity Employer, including disability/protected veterans



Equal employment opportunity, including veterans and individuals with disabilities.

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