Senior Customer Success ManagerAvidex
Position Summary
The Clinical Outcomes Manager serves as a strategic clinical partner to healthcare clients, applying advanced nursing knowledge and professional judgment to drive measurable improvements in nursing-related outcomes through the effective use of the company’s patient engagement platform.
This role works closely with hospital leadership and clinical stakeholders to support solution optimization, workflow integration, and performance measurement. The Clinical Outcomes Manager ensures clinical effectiveness, promotes system adoption, and supports long-term client success through outcome-driven insights and professional collaboration.
Skills & Core Strengths
- Advanced clinical judgment and nursing expertise
- Healthcare operations knowledge
- Clinical workflow analysis and optimization
- Patient engagement strategy development
- Outcome measurement and performance analysis
- HCAHPS and readmission data interpretation
- Stakeholder engagement and executive communication
- Cross-functional collaboration
- Clinical training design and facilitation
- EHR and patient engagement platform familiarity
- Data-driven decision support
- Relationship management across all organizational levels
- Presentation and influence skills
- Strategic problem-solving
What You’ll Do
- Serve as the Clinical Outcomes Manager for assigned client accounts.
- Provide clinical oversight and strategic guidance for implementation and optimization of solutions.
- Build and maintain relationships with hospital leadership, including CIOs and CNOs.
- Act as a clinical advisor and liaison between clients and internal teams.
- Collaborate with clinical staff to design and monitor patient engagement and education strategies.
- Identify workflow improvements and system integration opportunities.
- Analyze client performance metrics (e.g., HCAHPS, readmission rates, usage analytics) to recommend improvements.
- Provide reporting and interpretation of engagement and benchmark data.
- Participate in cross-functional planning and client review meetings.
- Support reference activities such as testimonials, case studies, and site visits.
- Advise on nurse-driven initiatives such as patient safety, virtual care, and patient engagement.
- Support sales efforts by providing clinical insight during prospective client discussions.
- Contribute to clinical training, feature design feedback, and education content recommendations.
What We’re Looking For
- Bachelor’s degree required; Master’s degree in Nursing, Healthcare Administration, or related field preferred.
- Active Registered Nurse (RN) license required.
- Minimum 3 years of nursing experience in a hospital or acute care setting.
- Strong understanding of hospital operations and patient care delivery.
- Experience interpreting clinical performance and engagement data.
- Excellent written and verbal communication skills.
- Ability to influence and collaborate with senior healthcare leaders.
- Familiarity with patient engagement platforms and EHR systems.
- Proficiency in Microsoft Office and related applications.
- Ability to travel overnight approximately 25%.
About Us:
Avidex is a leading player in the audiovisual (AV) and information technology (IT) integration industry, delivering cutting-edge solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Clinical Outcomes Manager to join our dynamic team in the Cary, North Carolina area.
What we offer:
- Competitive compensation plan.
- Health, dental, and vision benefits.
- 401(k) retirement plan with employer match.
- up to 3 weeks of Vacation and 7 days of Sick time off, both prorated.
- 10 Paid Holidays.
- 8 hours to volunteer on your favorite cause.
- Opportunities for professional growth and development.
- Collaborative and innovative work environment.
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.
Equal Employment Opportunity/M/F/disability/protected veteran statusAvidex
Equal employment opportunity, including veterans and individuals with disabilities.
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