Security access control Department ManagerOliver Fire Protection & Security

The Security access control Department Manager provides leadership within the Alarm Department and is responsible for the overall growth, performance, and profitability of the Security Department at Oliver, the Number One Fire Protection & Security Provider in the Mid-Atlantic Region of the United States.

This role oversees all security roles, including sales, design, project management, engineering, installation, and service, ensuring projects are completed safely, on time, within budget, and in compliance with contract requirements.

The Security access control Manager is accountable for recruiting, staffing, developing, and managing department personnel; driving new and existing customer business opportunities; and achieving financial and growth objectives. This fast-paced position requires strong operational, sales, and project management expertise, the ability to manage multiple priorities, proactive communication, and a commitment to maximizing profitability while delivering exceptional customer satisfaction and maintaining the highest standards of safety and quality.

Key Responsibilities:

• Provide all customers with the high level of quality product and service they have come to expect from Oliver.

• Utilize Leadership competence to manage, coach and develop the department team

• Determine a security pricing strategy to ensure department profit objectives are met.

• Develop a department strategy that outlines growth.

• Manage and control overall project performance, review and approve key decision making, enforce standards and proactively address challenges as well as position the department activities for profitable project completion within allotted budgets and in a timely manner.

• Develop new client relationships to increase sales volume in the areas of construction managers, general contractors, electricians, and end-user/owners.

• Continuously develop and maintain all client relationships to ensure company growth resulting in increased sales volume.

• Continuously assess and develop work processes that enhance efficiency and profitability.

• Identify, track and assess relevant KPIs including technician utilization, project timelines, and client satisfaction. Review and analyze weekly cost reports to evaluate that job costs are proper in relation to estimated costs to assure accuracy of estimate.

• Research and determine the need for subcontractors; obtain competitive quotations to produce a complete and competitive bid proposal.

• Develop, motivate and coach both sales and technical team members to ensure sales objectives. Assess individual competence, determining skill gaps and identifying appropriate action to enhance required capabilities.

• Stress the “Team Approach” to create and reinforce an atmosphere of departmental cooperation aligned with Oliver culture.

• Provide expert-level guidance for escalated field issues in access control, structured cabling, networking, and security systems.

• Coordinate the production of monthly billings to ensure proper timing and accuracy.

• Manage customer accounts including supervision and assistance in the collection of overdue or disputed accounts receivable.

• Maintain knowledge of latest materials and techniques of design and installation and implement industry best practice.

• Represent the corporation at various industry functions and activities as coordinated with the Manager of the Alarm/Security Department

• Assess the need and perform necessary start-up meetings with Project Manager, Sales, and Design

• Maintain and develop security vendor relationships, including best product pricing and payment terms.

• Maintain the company wage policy.

Qualification:

• Required Experience & Education

• 10 years in Security industry.

• Previous leadership experience overseeing Sales and field teams.

• Bachelor’s degree Preferred

• Proven Technical & Operational Skills

• Proficient in installation methods, materials, electronic security, fire & building codes and design standards

• Valid Driver’s license.

• Computer literacy in Microsoft Office Suite

• Excellent written and verbal communication skills.

• Must pass a pre-employment drug screen and background verification check.

Oliver Fire Protection and Security is a successful, diversified, family-owned business serving the fire protection community since 1957. Oliver Fire Protection & Security has a well distinguished history of a fire protection within the northeast region. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.