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Part-Time Retail Shift LeadUniversity of Pittsburgh

  • not-remote
  • full-time
  • Salary
  • Pittsburgh, PA
Job Summary

Part-Time Retail Shift Lead

University Store - Pennsylvania-Pittsburgh - (25007056)


The Office of Business, Hospitality and Auxiliary Services (BHAS) leads the University's foundational business services and is one of the many units under Finance and Operations. BHAS performs critical services to ensure our students, staff, faculty, and visitors have an exceptional experience on campus including

  • All residence halls and University-owned leased apartments
  • 23+ dining locations across campus
  • Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel
  • University Logistics, including student and campus mail, surplus property, and moving services
  • Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities
  • Panther Central – the University’s one-stop shop for all campus needs including ID cards
  • Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop - and anon-campus copy center - Copy Cat.

We welcome you to BHAS, and invite you to explore our services, get to know our leadership team, and learn about our mission, vision, and values. For more information about BHAS, please visit our website at BHAS.pitt.edu or follow us on LinkedIn.


Job Summary

Operates point of sale system, reconciles tills and daily sales, processes exchanges and returns, and assists with opening and closing the store. Serves in a lead capacity over other employees and provides day-to-day direction. Designs appealing displays, replenishes stock, and inventories stock and sales rooms. Delivers effective customer service, fulfills order requests, performs overrides and voids, and mitigates escalated customer services issues. Reports suspicious activity to avoid inventory shrinkage.


Essential Functions

The Shift Lead is responsible for opening and/or closing the store and supporting daily retail operations. Key responsibilities include, but are not limited to:

  • Delivering excellent customer service and assisting customers with merchandise selection.
  • Demonstrating strong attention to accuracy and detail.
  • Developing and maintaining product knowledge.
  • Performing basic computer data entry tasks and operating standard retail equipment. Processing a variety of transactions, including cash, checks, bank cards, Panther Funds, gift certificates/cards, University requisitions, credit memos, and bookstore accounts. Processing online sales orders.
  • Supervising student workers and assigning daily tasks. Ensuring student workers adhere to customer service standards.
  • Receiving, stocking, and merchandising products daily, and maintaining an organized sales floor.
  • Safely transporting items up to 50 pounds and spending extended periods moving throughout the store.

  • Participating in off-site events as needed.

This is a part-time position with a minimum of 22.5 hours perweek, including Saturdays and Sundays, holidays, and occasional overtime hours.


Physical Effort

This role involves a mix of sitting, standing, and walking throughout the shift. May involve lifting or moving items weighing up to 50 lbs, with accommodations available as needed. Some tasks may require being on your feet for extended periods, and we are committed to providing reasonable adjustments to support comfort and accessibility.



Assignment Category: Part-time regular

Job Classification: Staff.Retail Associate II

Job Family: Sales & Retail

Job Sub Family: Retail

Campus: Pittsburgh

Minimum Education Level Required: High School Diploma/GED

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Sunday – Saturday flexible schedule, must be available to work holidays, evenings and weekends.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range: $18.50/hour

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume

Optional Documents: Cover Letter




Equal employment opportunity, including veterans and individuals with disabilities.

PI281967230