Military Hire

Client Services LeadTrace Systems

  • not-remote
  • full-time
  • Salary
  • Shaw AFB, SC
Job Summary
Trace Systems


Client Services Lead

US-SC-Shaw AFB

Job ID: 2024-6213
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Shaw AFB, SC

Overview

Job Title: Client Services Lead

Location: Shaw AFB, SC

This position is pending contract award.



Responsibilities

Trace Systems is actively recruiting for a Client Services Lead to support the AFCENT Combined Air Operations Center (CAOC) contract in Shaw AFB, SC.

The job responsibilities include, but are not limited to:

    Supervising daily operations of the helpdesk/client systems team;Conflict management;Assigning tasks and priorities among the team;Add, move and change client hardware and software to meet end user data, voice, mobile, and video needs;

    Provide system support to clients operating on the network/domain;

    Configure client level software, modify software configuration, and perform basicconfiguration management functions;

    Ensure notification of unit Equipment Custodian of any hardware relocation and equipment problems;Install equipment IAW AFCENT and SPIN-C directives;

    Assist with installing, testing, and accepting new systems according to the terms of the purchase contract and instructions;

    Periodically review the organization's needs for computer resources and validate computer equipment requirements;

    Promote user awareness concerning unauthorized or illegal use of computer hardware and software;

    Implement client workstation software patches, security fixes, and service releases according to local instructions;

    Add, move and change client hardware and software to meet end user data, voice, mobile,and video needs;
    Provide system support to clients operating on the network/domain;Configure client level software, modify software configuration, and perform basicconfiguration management functions;
    Ensure notification of unit Equipment Custodian of any hardware relocation andequipment problems;
    Install equipment IAW AFCENT and SPIN-C directives;
    Assist with installing, testing, and accepting new systems according to the terms of thepurchase contract and instructions;
    Periodically review the organization's needs for computer resources and validatecomputer equipment requirements;
    Promote user awareness concerning unauthorized or illegal use of computer hardwareand software;
    Implement client workstation software patches, security fixes, and service releasesaccording to local instructions;
    Perform e-mail management and assist users with creating PSTs and moving officialemails to electronic file plans;Assist with the tracking and management of OEM/COTS licenses, warranties, service
    level agreements renewals for client equipment and software; and
    Support O&M of deployable communications suites (e.g., Executive CommunicationKits (ECK), including equipment set set-up, tear-down, troubleshooting.Briefing leadership.Global travel up to 10%.Other duties as required.


Qualifications



  • Active, in-scope US Government issued Top Secret clearance with SCI eligibility.
  • Due to the nature of the work and contract requirements, US Citizenship is required.
  • DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher.
GENERAL EXPERIENCE: 

  • 3 years of experience managing a team of at least 5 personnel.
  • Responding to help desk tickets and resolving technical issues for hardware, software, and network systems.
  • Providing support for operating systems(Windows, macOS, Linux) and common software applications.
  • Diagnosing and resolving connectivity problems, including LAN/WAN and VPN issues.
  • Assisting end-users with systme logins, password resets and account management.

Education:

  • Associates degree in Computer Science or related field; or 2+ years' IT Help Desk Support experience, and 2+ years' of experience in Computer/IT hardware support (experience may be concurrent).


Trace Systems:

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.  

 

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

 

Trace Systems is an equal opportunity employer.  Qualified candidates will be considered without regard to legally protected characteristics.





Equal employment opportunity, including veterans and individuals with disabilities.

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