Extended Coverage RepresentativeCovenant Transport Solutions

*The schedules for these roles are Wednesday - Friday 1700-0500 alt Saturdays and Mon-Thurs 2000-0700*

The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

Responsibilities

• Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
• Disseminate relevant and accurate tracking updates to internal team members.
• Maintain internal and external systems with current shipment details.
• Communicate load requirements to drivers and carriers to ensure successful execution.
• ⁠Provide proactive communication when delays or service risks arise.
• Respond to customer and carrier inquiries regarding shipment status.
• Conduct driver check calls throughout the shipment lifecycle.
• Ensure all load-related data is accurately captured and stored.
• Track location, dwell time, and utilization for trailer pool customers.
• Assist Afterhours Capacity Management with carrier compliance onboarding.
• Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
• Collaborate with the Extended Coverage Manager and On-Call Broker Support to support high-volume carrier capacity securement efforts.
• Communicate customer-approved rates when soliciting additional freight opportunities.
• Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
• Cross train within the Extended Coverage team.

Knowledge, Skills, and Abilities

• Ability to perform effectively in a fast-paced, high-pressure environment.
• Strong multitasking and prioritization skills.
• Ability to follow verbal and written instructions with accuracy.
• Ability to work independently and collaboratively.
• Demonstrated negotiation skills.
• Efficient understanding of Microsoft Office (Outlook, Word and Excel).
• Have a good understanding of geography and interstate system in the United States.
• Be able to calculate transit and understand time zones.
• Ability to balance competing priorities across multiple systems.

Education/Experience

• Bachelor’s degree in supply chain management, business or similar field required. 1 year of relevant work experience may be substituted for each year of education required.
• Prior customer service or logistics experience highly desired.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $45,008.00-$50,772.80
• Full Pay Range: $45,008.00-$69,575.00
• Pay Grade: 7
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor

Equal employment opportunity, including veterans and individuals with disabilities.

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