AISR NOC Technician IIILeidos

Description

Our customer is the Defense Inforation Systems Agency (DISA) and actsw as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC)

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Hill AFB, UT.

This position requires U.S. Citizenship and an active Top Secret clearance to start.

Responsible for assisting with the following duties:

•   Create and update tickets utilizing Remedy.

•   Monitor network events and element management failures in real-time on a •   24x7x365 basis across multiple monitoring tools.

Incident Correlation and Fault Analysis:

•   Proactively analyze alarms
•   Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information
•   Identifying the fault condition and its impacts
•   Isolating root causes
•   Coordinating correction of fault situations regardless of the fault in the infrastructure.
•   Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
 

Incident Analysis (Fault Isolation):
•   Support the fault isolation process
•   Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs
•   Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.
•   Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment
•   Support all customers to include providing global situational awareness support.

Fault Correction:
•   Correct/replace faulty network elements, coordinating with other service providers as necessary.
•   Verify that service has been restored upon resolution of all customer-initiated tickets. 

Network/Service Restoration:
•   Restore networks and service to full operation
•   Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
•   Identify failures that are attributable to a different causes and impacts
•   Conduct reroute and normalization of services and circuits due to outages, •   Reroute routine circuits within 24 hours of notification
Documenting reroute in the configuration management database (CMDB).
•   Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.                                  
•   Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
•   Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
•   Works directly with Shift lead and O&M leadership for guidance

Incident Escalation:
•   Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
•   Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
•   Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
•   Evaluates and provides feedback for training, standard operating procedures, and tools.
•   Assist in training Network controllers within O&M.
•   Effectively communicates with the O&M team and the customer.
•   Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
•   Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

Basic Qualifications:

•  Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
•  Ability to work in a 24/7 operation.
•  Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
•  Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
•  General understanding of network topologies, both transport and IP.
•  Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

Required Education and Experience:

•  High school and 2-4 years of experience.

GSMO

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

February 6, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.