Medical Services SupportGenex Service LLC

Genex Service LLC


Medical Services Support

US--Remote

Job ID: 25-18403
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

 

Be part of a team that makes a real difference.

Responsibilities

Location: Remote

Pay: $20/hour

Schedule: Monday-Friday 11AM-8PM EST

 

We are seeking a detail-oriented and customer-focused Medical Services Support Specialist to join our clinical team. This role is responsible for managing inbound calls, faxes, and emails to process orders for various medical services and equipment for injured workers. The ideal candidate will have excellent communication skills, be comfortable in a call center environment, and have a background in healthcare or medical office settings.

 

Key Responsibilities:

• Answer inbound calls to process orders for medical services and equipment (e.g., home health, wheelchairs, physical medicine services)
• Manage fax line and dedicated email inbox for incoming requests
• Perform order triage and prioritization
• Make outbound calls as necessary
• Provide administrative support, including data entry and document verification
• Communicate effectively with providers and clients via phone and email
• Process high-volume, transaction-oriented assignments efficiently
• Adhere to contractual guidelines and company policies

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1- 3 years’ experience in a call center environment required
• 1- 3 years’ experience performing data entry and typing required
• 1-3 years’ experience in a medical/healthcare, worker’s compensation, or insurance field preferred
• Excellent verbal and written communication abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Basic computer skills and familiarity with office software
• Strong attention to detail and accuracy

Salary:



Equal employment opportunity, including veterans and individuals with disabilities.

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