JOB DESCRIPTION Job Summary Provides level II support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention. Essential Job Duties • Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. • Supports member/provider issues in areas involving member/provider impact and engagement including: appeals and grievances (A&G), problem research and resolution, and the development/maintenance of member/provider materials. • Assists members and providers with a focus on process improvement and retention. • Consistently delivers excellent customer service and first call resolution. • Accurately documents all calls across multiple platforms. • Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed. • Quickly builds rapport and responds to customers in an empathetic manner by identifying and exceeding customer expectations. • Listens attentively, captures relevant information, and identifies and resolves member and provider inquiries and concerns. • Meets or exceeds individual performance goals established in the areas of: call quality, attendance, adherence and other support center objectives. • Proactively engages and collaborates with various internal/external stakeholders. • Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up. • Supports a wide variety of member and provider inquiries involving benefits, claims, premiums, provider portal, member eligibility, and other issues; conducts initial research and works to immediately resolve issues. • Evaluates risk criteria and determines urgency and appropriate escalation path. • Demonstrates proficiency in at least two lines of business (e.g., Medicaid, Marketplace). • Manages multiple channels of communication (e.g., Teams, email) within a timely manner. • Demonstrates understanding of provider service inquiries related to claims, authorizations, appeals, contracting and credentialing. Required Qualifications • At least 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. • Customer service skills. • Data processing experience. • Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. • Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. • Effective verbal and written communication skills. • Proficiency in Microsoft Office suite and applicable software programs. Preferred Qualifications • Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. • Broker/health insurance license. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $20.34 - $30.39 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job Summary Leads and manages team responsible for claims activities including reviewing and resolving member and provider complaints, and communicating resolution to members or authorized representatives in accordance with the standards and requirements established by the Centers for Medicare and Medicaid Services (CMS). Essential Job Duties • Manages team responsible for the submission/resolution of member and provider appeals and grievances; ensures resolutions are compliant with applicable standards and requirements. • Assesses and audits business processes to determine effective and efficient resolution of member and provider grievances. • Serves as primary interface with stakeholders and business partners, and ensures standard processes are implemented. • Oversees preparation of narratives, graphs, flowcharts, etc. to be used for committee presentations, audits and internal/external reports; oversees necessary correspondence in accordance with regulatory requirements. • Ensures claims production standards set by the department are met. • Maintains call tracking system of correspondence and outcomes for provider and member appeals/grievances; oversees/monitors appeals to ensure all internal and regulatory timelines are met. Required Qualifications • At least 7 years of managed care experience in a call center, appeals, and/or claims environment, or equivalent combination of relevant education and experience. • At least 1 year management/leadership experience. • Experience reviewing all types of medical claims (e.g. HCFA 1500, Outpatient/Inpatient UB92, Universal Claims, Stop Loss, Surgery, Anesthesia, high-dollar complicated claims, COB and DRG/RCC pricing). • Experience with Medicaid and Medicare claims denials and appeals processing, and knowledge of regulatory guidelines for appeals and denials. • Previous experience leading projects. • Strong customer service experience. • Strong organizational and time management skills; ability to manage simultaneous projects and tasks to meet internal deadlines. • Strong verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Customer/provider experience in a managed care organization (Medicaid, Medicare, Marketplace and/or other government-sponsored program), or medical office/hospital setting. • Completion of a health care related vocational program in health care (i.e., certified coder, billing, or medical assistant). To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $73,008 - $135,480 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job SummaryProvides support for clinical member services review assessment processes. Responsible for verifying that services are medically necessary and align with established clinical guidelines, insurance policies, and regulations - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Assesses services for members to ensure optimum outcomes, cost-effectiveness and compliance with all state/federal regulations and guidelines. • Analyzes clinical service requests from members or providers against evidence based clinical guidelines. • Identifies appropriate benefits, eligibility and expected length of stay for requested treatments and/or procedures. • Conducts reviews to determine prior authorization/financial responsibility for Molina and its members. • Processes requests within required timelines. • Refers appropriate cases to medical directors (MDs) and presents them in a consistent and efficient manner. • Requests additional information from members or providers as needed. • Makes appropriate referrals to other clinical programs. • Collaborates with multidisciplinary teams to promote the Molina care model. • Adheres to utilization management (UM) policies and procedures. Required Qualifications • At least 2 years experience, including experience in hospital acute care, inpatient review, prior authorization, managed care, or equivalent combination of relevant education and experience. • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Ability to prioritize and manage multiple deadlines. • Excellent organizational, problem-solving and critical-thinking skills. • Strong written and verbal communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Certified Professional in Healthcare Management (CPHM). • Recent hospital experience in an intensive care unit (ICU) or emergency room. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $30.37 - $59.21 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job Summary Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to ensure member progress toward desired outcomes and contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Completes comprehensive assessments of members per regulated timelines and determines who may qualify for care management based on clinical judgment, changes in member health or psychosocial wellness and triggers identified in assessments. • Develops and implements care coordination plan in collaboration with member, caregiver, physician and/or other appropriate health care professionals and member support network to address member needs and goals. • Conducts telephonic, face-to-face or home visits as required. • Performs ongoing monitoring of care plan to evaluate effectiveness, document interventions and goal achievement, and suggest changes accordingly. • Maintains ongoing member caseload for regular outreach and management. • Promotes integration of services for members including behavioral health, long-term services and supports (LTSS), and home and community resources to enhance continuity of care. • Facilitates interdisciplinary care team (ICT) meetings and informal ICT collaboration. • Uses motivational interviewing and Molina clinical guideposts to educate, support and motivate change during member contacts. • Assesses for barriers to care, provides care coordination and assistance to member to address concerns. • May provide consultation, resources and recommendations to peers as needed. • Care manager RNs may be assigned complex member cases and medication regimens. • Care manager RNs may conduct medication reconciliation as needed. • 25-40% estimated local travel may be required (based upon state/contractual requirements). Required Qualifications • At least 2 years experience in health care, preferably in care management, or experience in a medical and/or behavioral health setting, or equivalent combination of relevant education and experience. • Registered Nurse (RN). License must be active and unrestricted in state of practice. • Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law. • Understanding of the electronic medical record (EMR) and Health Insurance Portability and Accountability Act (HIPAA). • Demonstrated knowledge of community resources. • Ability to operate proactively and demonstrate detail-oriented work. • Ability to work within a variety of settings and adjust style as needed - working with diverse populations, various personalities and personal situations. • Ability to work independently, with minimal supervision and self-motivation. • Responsiveness in all forms of communication, and ability to remain calm in high-pressure situations. • Ability to develop and maintain professional relationships. • Excellent time-management and prioritization skills, and ability to focus on multiple projects simultaneously and adapt to change. • Excellent problem-solving, and critical-thinking skills. • Strong verbal and written communication skills. • Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases. Preferred Qualifications • Experience closing care gaps (HEDIS measures, medication adherence, HOS surveys). • Comfort using care management platforms and population health tools. • Track record of successful member engagement and outreach. • Understanding of CMS Star Ratings methodology and quality bonus payments. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $30.37 - $59.21 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

JOB DESCRIPTION Job Summary Provides subject matter expertise and leadership to healthcare services function - providing support for project/program/process design, execution, evaluation and support, and ensuring compliance with regulatory and internal standards, practices, policies and contractual commitments. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Collaboratively plans and executes internal healthcare services projects and programs involving department or cross-functional teams of subject matter experts - delivering products from the design process to completion. • Provides ongoing communication related to program goals, evaluation and support to ensure compliance with standardized protocols and processes. • May engage and oversee the work of external vendors. • Focuses on process improvement, organizational change management, program management and other processes relative to business needs. • Serves as a subject matter expert and leads healthcare services programs to meet critical needs. • Communicates and collaborates with customers to analyze and transform needs and goals into functional requirements. • Conducts quality audits to assess healthcare services staff educational needs and service quality, and implements quality initiatives within the department as appropriate. • Creates business requirements documents (BRDs), test plans, requirements traceability matrix (RTMs), user training materials and other related business documents. Required Qualifications • At least 5 years of health care experience, including experience in clinical operations, and at least 3 or more years in one or more of the following areas: utilization management, care management, care transitions, behavioral health, or equivalent combination of relevant education and experience. • Registered Nurse (RN), Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN), Advanced Practice Social Worker (APSW), Certified Health Education Specialist (CHES), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC) or Licensed Marriage and Family Therapist (LMFT). Clinical licensure and/or certification required ONLY if required by state contract, regulation, business operating model, or state board licensing mandates. If licensed, license must be active and unrestricted in state of practice. • Strong analytical and problem-solving skills. • Strong organizational and time-management skills. • Ability to work in a cross-functional, professional environment. • Experience working within applicable state, federal, and third-party regulations. • Strong verbal and written communication skills. • Microsoft Office suite/applicable software program proficiency, and ability to navigate online portals and databases. Preferred Qualifications • Knowledge of CalAIM (ECM or CS) Strong analytical skills Project management experience Strong attention to detail Certified Case Manager (CCM), Certified Professional in Healthcare Management (CPHM), Certified Professional in Healthcare Quality (CPHQ), or other health care or management certification. • Leadership experience. • Medicaid/Medicare population experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $84,067 - $163,931 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Position Title: Care Management Coordinator Location: Anaheim, CA 92801 | Commerce, CA 90040 Description: Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview Th e Care Management Coordinator provide s support to the pharmacist-led chronic disease management program and assist s with chronic disease management and medication therapy management. The C oordinator C are M anagement review s registry data and other data sources to determine , based on guidelines, which patients are eligible for chronic disease management and perform s outreach to enroll appropriate patients in the program. Minimum Requirements High School diploma. Pharmacy technician certification and 2 years of clinical experience preferred Bilingual English/Spanish preferred Compensation $25.46 - $31.83 hourly Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Remote Type: In Person About US: As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients. Learn About AltaMed: Click Here AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact. Equal employment opportunity, including veterans and individuals with disabilities. PI286267555

Position Title: Staff Physician, Family Practice Location: El Monte, CA 91733 Description: Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day. Job Overview Provides medical services to AltaMed patients. Delivers care and services aligned with AltaMed’s Team-Based Care Model focused on population health, evidence-based medicine, appropriate resource use, and integrated delivery of care. Minimum Requirements Experience and training as a physician are required. Valid, unrestricted license to practice medicine in the State of California and Board certification in the chosen specialty required or Board Eligible, with the expectation to become board certified within 18 months of employment. Education, training, and experience are necessary to meet the underwritten requirements for inclusion under AltaMed’s malpractice insurance coverage. Previous experience with computer-based systems is required; Electronic Medical Records experience is preferred. Leadership and/or management skills are preferred. A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines. Compensation $261,955.20 - $314,346.24 annually Compensation Disclaimer Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Job Advertisement & Application Compliance Statement AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Remote Type: In Person About US: As the nation’s largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients. Learn About AltaMed: Click Here AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact. Equal employment opportunity, including veterans and individuals with disabilities. PI286267894

Position Title: Contingent Worker - MFG Process Technician Location: Irvine Position Type: Full time Description: Why Orthofix? Guided by our organizational values – Take Ownership | Innovate Boldly | Win Together – we collaborate closely with world-class surgeons and other partners to improve people’s quality of life. At Orthofix, we want team members who build relationships and share knowledge, challenge the status quo, and deliver results every day to help us achieve our vision to be the unrivaled partner in Med Tech. Our global team of over 1,600 employees brings to market highly innovative, cost-effective, and user-friendly medical technologies that heal musculoskeletal pathologies for patients and the healthcare professionals who treat them. Looking to change people’s lives? Look no further. JOB PURPOSE The technician is responsible for prepping and packaging of supplies to support the build plan and forecast demands. Assisting Manufacturing Supervisor / Manager in overseeing production team to ensure all production operations are in compliance with SOP's, current GMPs, QSR, GTP, and ISO standards as well as company procedures. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES The following are the essential functions of this position. This position may be responsible for performing additional duties as tasks as needed and assigned. Supports formulation build of products. Supports preparation and verification of components. Follows SOP requirements for cleaning, labeling, and sealing of processed units. Supports ERP move and material transactions are completed timely. Follow Company policies and procedures compliance. Properly transfer and stock supplies for all controlled areas (i.e. autoclave, clean room and quality areas)- complete system transactions where applicable (for inventory control purposes) Supports ERP move and material transactions are completed timely. Assist with final packaging activities, such as but not limited to, kitting and prepping lots. Assist in main clean room activities, as required Assist in organizing delivered gowning supplies from approved vendor and stocking of gowning supplies in the Gowning Room. Assist in performing waste water treatment for proper disposal. Assist with daily general cleaning and performs other job duties as assigned. Perform other job duties as assigned MINIMUM QUALIFICATIONS The requirements listed below are representative of the education, knowledge, skill and/or ability required for this position. Education/Certifications : High School Diploma or equivalent required Experience, Skills, Knowledge and/or Abilities: Experience in an FDA-regulated manufacturing environment, preferably in a Medical Device manufacturing environment Mathematical skills Knowledge of Good Manufacturing Practices (GMP) Individual must be punctual and have reliable attendance Individual must be cooperative and willing to work in a team environment Must be able to follow direction provided by authorized supervision Must have the ability to multi-task in a fast-paced environment Must be willing to learn different jobs in the manufacturing environment Must be able to perform repetitive task(s) consistently and proficiently Must be able to speak and read English with excellent understanding Must be able to keep legible and correct documentation of activities Must be proficient in tasks performed (after suitable training period) and have attention to detail Ability to utilize a computer, telephone, label printer and copy machines as well as other general office equipment. Ability to work overtime, including evenings, weekends and holidays PREFERRED QUALIFICATIONS The education, knowledge, skills and/or abilities listed below are preferred qualifications in addition to the minimum qualifications stated above. Education/Certifications : Knowledge of Lean Manufacturing and Six Sigma Green or Black Belt Knowledge of Quality System Regulation (QSR) and International Organization for Standardization (ISO) Additional Experience, Skills, Knowledge and/or Abilities: Medical device manufacturing/assembly/packaging experience Experience working in a controlled environment (preferably ISO class 5, 7 & 8 or better) Oracle ERP experience PHYSICAL REQUIREMENTS / ADVERSE WORKING CONDITIONS The physical requirements listed in this section include, but are not limited, to the motor/physical abilities, skills, and/or demands required of the position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to allow qualified individuals with a disability to perform the essential functions and responsibilities of the position. This position may require some standing. This position may require some bending, stooping, kneeling, or crouching. This position may require some walking. This position requires frequent or continuous moderate lifting of 15-40lbs. This position requires frequent or continuous pushing and/or pulling. This position requires frequent or continuous repetitive motion involving substantial movements of the wrist, hands and/or fingers; or grasping with hands and/or fingers. This position may require some exposure to dust, fumes, gases, odors or other airborne irritants. This position requires frequent or continuous exposure to chemicals and/or solvents. DISCLAIMER The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. DISCLAIMER The duties listed above are intended only as representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change at the sole discretion of the employer. Nothing in this document alters an employee’s at-will employment status. We are committed to providing equal employment opportunities to all employees and applicants without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), ethnicity, religion, religious creed (including religious dress and grooming practices), color, caste, sex (including childbirth, breast feeding, and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical), reproductive health decision-making, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment. About Us: Since 1980, Orthofix has evolved and grown to become one of the leading medical device companies with a spine and orthopedics focus in the world. Our newly merged Orthofix-SeaSpine organization is a leading global spine and orthopedics company with a comprehensive portfolio of biologics, innovative spinal hardware, bone growth therapies, specialized orthopedic solutions, and a leading surgical navigation system. Our products are distributed in 68 countries worldwide. Our medical device company is headquartered in Lewisville, Texas, and has primary offices in Carlsbad, CA, and Verona, Italy. Our combined company’s global R&D, commercial and manufacturing footprint also includes facilities and offices in Irvine, CA; Toronto, Canada; Sunnyvale, CA; Wayne, PA; Olive Branch, MS; Maidenhead, UK; Munich, Germany; Paris, France; and São Paulo, Brazil. Founded in Verona, Italy, and now headquartered in Lewisville, Texas, Orthofix is proud to be recognized as the 8th Largest Orthopedic Medical Device Company in the World by Medical Design & Outsourcing magazine. Orthofix is committed to improving patients’ lives and delivering innovative, quality-driven solutions that empower physicians and healthcare organizations to meet the needs of their patients every day. Equal employment opportunity, including veterans and individuals with disabilities. PI286268555

Dendreon Pharmaceuticals, LLC Customer Order Specialist US-CA-Seal Beach Job ID: 2026-3251 # of Openings: 1 Category: Patient Ops Seal Beach Overview Who we are: Dendreon is making the battle against cancer personal. Our flagship product PROVENGE® (sipuleucel-T), was the first FDA approved immunotherapy for the treatment of metastatic castrate resistant prostate cancer and is made from the patient's own immune cells. If you are looking to positively impact the lives of patients, we want you to join our team. We have Immunotherapy Manufacturing Facilities located in Seal Beal, CA and Union City, GA. A sizeable Research & Development group based out of Seattle, WA, and a highly skilled Commercial team countrywide. Core Values: Put Patients First. Every day is a new opportunity to improve the lives of patients living with cancer Act with Integrity . Be honest, transparent, and committed to doing what’s right in every situation. Build Trust. Building trust takes time. Engage teammates, be candid and transparent. Over communicate and seek feedback. Raise the Bar. Harness continuous improvement, foster innovation and elevate our people. Drive Results . Be accountable and execute – we win together when everyone performs. Your Role : The Customer Order Specialist is responsible for processing the receipt of Dendreon enrollment forms, managing order information, responding to inquiries, and triaging issues for resolution according to organization and operational objectives. The ideal candidate is someone with a strong customer support background, data management skills, and a desire to work in a dynamic and fast-paced customer service environment. Ability to manage customer relationships and communicate with internal teams is important to be successful in this role. An eye for detail and ability to understand how operational systems work is highly recommended. Responsibilities Your Work: Manage customer relationships and support customer order processes, policies, and procedures. Process patient enrollment forms, enter accurate data into proprietary systems by maintain data integrity with 100% accuracy. Ensure confidentiality when handling patient data to comply with Patient Data Privacy Policy. Manage order information in ERP system; process credits/debits and pricing updates. Obtain accurate order information, initiate investigations to gather missing information, and escalate issues as necessary to ensure timely resolution. Manage the Account Set-up (Dendreon System Ready-DSR) process and serve as point of contact for GPOs, Distributors. And commercial partners to establish and maintain active accounts to support billing. Supports Finance on customer chargebacks, administrative fees, and rebates Work cross functionally with internal and external partners to resolve inquiries. Prepare and distribute accurate reports, identify data discrepancies, coordinate corrections with appropriate departments, and conduct monthly reconciliations. Support the onboarding and training of new sales reps for Salesforce.com technical training and the DSR process. Maintain and audit the Public Health Service (PHS)/340B eligibility tracking process in SFDC to ensure hospital accounts receive correct pricing. Successfully manage customer service calls while following communication scripts. Recommend opportunities for process improvement Develop collaborative and cooperative working relationships, be a valued team contributor, and model Dendreon’s corporate values. Other duties as assigned. Qualifications Education Requirements: Bachelor Degree or equivalent Job Requirements: Typically 3-5 years related experience in a customer service role or similar In-depth knowledge of customer service principles and practices In-depth knowledge of customer service software, databases and CRM tools Able to coordinate varied and complex demands from a diverse customer base, with the ability to prioritize Able to work collaboratively across all parts of the organization and build strong internal relationships Have a strong attention to detail, the important to follow processes and awareness of the importance of accuracy Able to communicate knowledge and ideas clearly, concisely, and effectively; communicates well across all levels of the organization to facilitate progress and share information Strong organizational, analytical, and problem solving skills and ability to decipher relevant business data Working Conditions and Physical Requirements: Ability to sit or stand for extended periods of time Finger dexterity sufficient to use a computer and to complete paperwork activities Vision sufficient to use a computer, to read written materials and to complete paperwork activities; Hearing sufficient to communicate with individuals by telephone and in person May be required to work alternate shifts Job is performed in a normal office environment Equal employment opportunity, including veterans and individuals with disabilities. PI286256092

Description: Title: Customer Care Agent Pay : $25-$27 Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer’s needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder. At the end of each month, responsible for storing the previous month’s files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements: Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years’ experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice. Equal employment opportunity, including veterans and individuals with disabilities. PI286255395