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Specialist, Member Engagement - Remote must be in Ohio

Molina Healthcare - Aug 07, 2026
Location-based
Full-time
Salary
Ohio
Job Summary This role will act as an advocate for Molina members and a subject matter expert about members’ extra benefits and covered services. The overarching driver will be increasing member retention and member satisfaction, and facilitating improvements in the health plan. Uses data sources like member utilization, satisfaction, and operational inputs to drive improvement in the member experience. Represents member perspective in areas involving member impact and engagement. Oversees, tracks, and reports on value-added benefits for Medicaid and MyCare Ohio. Partners with state and enterprise vendor teams to ensure benefit integrity. Knowledge/Skills/Abilities Represents member issues in areas involving value-added benefits and their impact on member experience. Serves as an advocate for Molina members in working with health plan and enterprise departments, as well as external stakeholders as appropriate, including community-based organizations and regulator partners. Acts as a subject matter expert for Medicaid and MyCare Ohio value-added benefits to audiences both internal and external to Molina. Supports the provision of our plan’s extra benefits, particularly the Medicaid and MyCare Ohio extra benefits. This includes tracking and reporting on utilization and other key performance indicators; it includes representing member issues and the member experience with our benefits. Investigates member complaints related to the value-added benefits, including working collaboratively with the Appeals & Grievances team and with the Medicare teams that investigate complaints submitted via the CMS Complaints Tracking Module (CTM). Facilitates and/or attends value-added benefit workgroups at both the health plan and enterprise levels. Presents internally in cross-functional forums and meetings, and may present externally to the state regulator or other external partners. Initiates and drafts external-facing print materials and website content about our benefits. Needed skills include critical thinking, follow-through, problem-solving, working independently, taking initiative, and working decisively in ambiguity. Required Education High School diploma. Required Experience 2 years experience in either customer service, consumer advocacy, project management, or core operations. Experience tracking and reporting on data in Excel and Smartsheet. Basic understanding of managed care. Proficiency with Microsoft Suite programs (i.e. Word, Excel, PowerPoint, Outlook, OneNote, Teams). Proofreading ability. Required License, Certification, Association Must have valid driver's license with good driving record and be able to drive within the state of Ohio with reliable transportation. Preferred Qualifications • Call center experience. • Managed care experience. Associate's or Bachelor's Degree in Business, Social Work, Human Services, Health Care Administration, or related fields. #LI-AC1 #PJClaims To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V Pay Range: $14.9 - $29.06 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Supervisor, Gateway Clearance

DHL Express (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Customs Brokerage Supervisor . The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays. Key Responsibilities: Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations Ensures all policies and procedures are consistently administered Responsible for meeting key performance indicators targets for a given product Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications: Complete understanding and wide application of principles, theories, and concepts in function or business area An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience Professional certification required in some areas This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Joint Ventures Agent A2 - 3rd

DHL Network Operations (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL has an opening for a Joint Ventures Agent at our CVG Hub in Erlanger, Kentucky. This position will be responsible for all activities involved in cargo operations. This position will process time-sensitive materials for pick-up, transit, and delivery and the sorting, loading, and unloading of cargo shipments. The position moves material with speed and accuracy according to established procedures to meet deadlines for business necessity. Schedule - Tuesday - Saturday - 22:00-06:00 Key Accountabilities: Breaks down station material, including transfer and inbound materials. Performs sort, load, unload, and other material handling activities in accordance with approved procedures. Operates computer terminal to communicate with service centers regarding outgoing materials, flight materials, flight numbers, shipping methods, and any unusual activities. Operates scanner to process all incoming and outgoing shipments. Successfully completes certification training and maintains currency in the use of all equipment as it relates to the loading, unloading, and material handling equipment, including, not limited to, forklifts, tugs, belt loaders, and cargo loaders. Skills & Qualifications: High School Diploma or Equivalent Previous experience in Ramp/Cargo/Sort Operations preferred Performs all of the standard and some specialized, more complex aspects of the function. Clean Driving Record Work Authorization: DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
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Joint Ventures Agent A2 - 1st shift

DHL Network Operations (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL has an opening for a Joint Ventures Agent at our CVG Hub in Erlanger, Kentucky. This position will be responsible for all activities involved in cargo operations. This position will process time-sensitive materials for pick-up, transit, and delivery and the sorting, loading, and unloading of cargo shipments. The position moves material with speed and accuracy according to established procedures to meet deadlines for business necessity. Schedule - Sunday - Thursday - 06:00-14:00 Key Accountabilities: Breaks down station material, including transfer and inbound materials. Performs sort, load, unload, and other material handling activities in accordance with approved procedures. Operates computer terminal to communicate with service centers regarding outgoing materials, flight materials, flight numbers, shipping methods, and any unusual activities. Operates scanner to process all incoming and outgoing shipments. Successfully completes certification training and maintains currency in the use of all equipment as it relates to the loading, unloading, and material handling equipment, including, not limited to, forklifts, tugs, belt loaders, and cargo loaders. Skills & Qualifications: High School Diploma or Equivalent Previous experience in Ramp/Cargo/Sort Operations preferred Performs all of the standard and some specialized, more complex aspects of the function. Clean Driving Record Work Authorization: DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
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WMX Ops Support Agent (A4, 3rd Shift)

DHL Express (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Key Accounts Executive to join our WMX team. As a Key Accounts WMX Executive, you will ensure the smooth execution of Global Key Account Services/Medical Express and Guidelines for selected accounts in line with the direction of the Key Account Director, Key Account Manager and Key Account Supervisors, whilst continuously working with customers to identify and incorporate their evolving and emerging needs in Medical Express solutions. Key Responsibilities: Provide the full suite of standard customer service offerings (including bookings, inquiries, supply, requests, etc.) to Key Account WMX customers in addition to customized contracted services (e.g. Reporting, proactive notification using QCC, etc) Proactively inform customers on shipment delays and potential service failures as defined in the KAD Customer Nomination form and the customer’s Service Solutions Arrange for expedited service recovery shipments when necessary and perform first level root cause analysis Collaborate with WMX Americas (Regional Office) representatives to develop solutions that address the complex customer shipment issues and actively participate in feedback sessions to improve WMX processes Review customer inquiries, problems, and requests and effectively negotiate to resolve those issues with the intent of providing customer satisfaction, retention and increasing revenue spend Register of Bookings ambient and frozen (Dry Ice) in ELP (Express Logistics Platform) Skills & Qualifications: Bilingual in Spanish Required 2-4 years in related field (or equivalent) Presentation skills (good) Facilitation and training skills (good) Microsoft Office Suite (excellent) DHL Systems CSV, GEMA, NTPS (excellent) Communication skills, spoken and written (excellent) Negotiation and interpersonal skills (excellent) Conflict resolution skills (excellent) Analytical and organizational skills (excellent) Time management skills (excellent) Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Domestic Ramp Lead (A3 - 3rd Shift)

DHL Network Operations (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… The CVG Hub Domestic Ramp Lead is responsible for establishing and executing the policies and procedures necessary to manage the physical manipulation of cargo within, into, and out of hubs, gateways or terminal warehouses. The position ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner. Key Accountabilities: Promotes a culture of process compliance and safety within the operation Provides training, as needed, to employees who require additional support regarding processes and procedures Communicates effectively with peers and other operational departments Ensures the safe and efficient downloading / reloading of aircraft Validates the proper completion of aircraft paperwork The ability to problem solves and make decisions in a fast paced environment Skills and Qualifications: 1 year ramp experience Must possess a valid driver’s license and qualify for airport ramp driving privileges Strong leadership skills and the proven ability to lead teams Research skills Excellent communication skills Previous training experience (Preferred) *** Must possess valid Drivers License and pass pre-employment MVR Check *** LANGUAGE: Fluent English LOCATION: Cincinnati, Ohio TRAVEL: Less than 15% Work Authorization: DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Supervisor, Gateway Clerance - (PM STAR: Tues-Sat, 8:00 p.m. - 4:30 a.m.)

DHL Express (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Gateway Clearance Supervisor . The Supervisor verifies tariffs, price conversions, weight, and volume of merchandise exported/imported to/from foreign destinations. The supervisor examines various documents including invoices, bills of lading, and shipping statements. The supervisor ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. The supervisor may contact customs officials to obtain release of incoming freight and resolve delays. Key Responsibilities: Manages and coordinates customs clearance activities in the customs house brokerage or gateway environment in an, efficient and cost-effective manner Ensures compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products being shipped through all DHL facilities Establishes, monitors, and revises policies, procedures and service standards for customs clearance operations Ensures all policies and procedures are consistently administered Responsible for meeting key performance indicators targets for a given product Supervises a staff of approximately 30 with two direct reports. This person will be responsible for hiring, coaching, training, and developing subordinate staff Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications: Complete understanding and wide application of principles, theories, and concepts in function or business area An advanced understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered Knows and effectively uses fundamental concepts, practices, and procedures relative to quality and productivity improvements, training, budgeting and cost control, and progressive techniques in area of specialization Generally understands basic supervisory approaches for work direction, motivation, and disciplinary action Typically requires BS/BA and 3-5 years’ experience in related field, including at least one year of supervisory experience Professional certification required in some areas This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Joint Ventures Agent A2 - 2nd shift

DHL Network Operations (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… DHL has an opening for a Joint Ventures Agent at our CVG Hub in Erlanger, Kentucky. This position will be responsible for all activities involved in cargo operations. This position will process time-sensitive materials for pick-up, transit, and delivery and the sorting, loading, and unloading of cargo shipments. The position moves material with speed and accuracy according to established procedures to meet deadlines for business necessity. Schedule - Sunday - Thursday - 14:00-22:00 Key Accountabilities: Breaks down station material, including transfer and inbound materials. Performs sort, load, unload, and other material handling activities in accordance with approved procedures. Operates computer terminal to communicate with service centers regarding outgoing materials, flight materials, flight numbers, shipping methods, and any unusual activities. Operates scanner to process all incoming and outgoing shipments. Successfully completes certification training and maintains currency in the use of all equipment as it relates to the loading, unloading, and material handling equipment, including, not limited to, forklifts, tugs, belt loaders, and cargo loaders. Skills & Qualifications: High School Diploma or Equivalent Previous experience in Ramp/Cargo/Sort Operations preferred Performs all of the standard and some specialized, more complex aspects of the function. Clean Driving Record Work Authorization: DHL Express USA will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
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Inventory Agent (Monday - Friday, 7:00 a.m. - 3:30 p.m.)

DHL Express (USA), Inc. - Aug 06, 2026
Location-based
Salary
Erlanger, KY
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a qualified Inventory Control Agent . As an Inventory Control Agent , you will electronically research held shipments in the bonded cages across the US, you will also be asked to examine various documents including invoices, bills of lading, and shipping statements to obtain release of incoming freight and resolve delays. Key Responsibilities: Research shipment status – across all US DHL Hubs and Gateways Respond to shipment-related emails Track deliveries and resolve shipping inquiries Communicate shipment updates to customers and vendors Processes requests for extensions, expiration, cancellation needed Communicates with cross functional teams to ensure shipments are resolved Must be detail oriented, organized, and possess time management skills Process shipments through various DHL systems (DCE, USE, Sherloc, HMS, ACA, ECIS, PRIM, as well as other DHL systems) Skills & Qualifications: High School Diploma or Equivalent (Associate degree preferred) 1 year experience in transportation or customs clearance preferred Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications Good oral and written communication, problem solving and interpersonal skills Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: Competitive Pay Bonus/Incentive Programs Retirement Savings – 401K with company match Medical, Dental, Vision, well-being programs Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT) Paid Leave Employee Discount Program Employee Assistance & Work Life Program Outstanding training opportunities DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Senior Business Development Manager (Ocean Freight)

Air Express International USA, Inc. - Aug 06, 2026
Location-based
Salary
Hebron, KY
Job Title: Senior Business Development Manager (Ocean Freight) Job Location: Hebron, Kentucky We are the world’s leading logistics provider with operations in over 220 countries. In this position, you will support the Global Forwarding division of DHL that manages the flow of goods and information across a customer’s global supply chain. As a Senior Business Development Manager , you will act as a bridge between our customers and our business units using a consultative selling strategy to understand the customers’ business, including their current situation and their future direction, and propose a series of solutions and capabilities that exceed their needs and enhance their ability to drive improved business results. You will be responsible for gaining new business as well as keeping and growing existing customers in line with DHL’s strategies to ensure growth of DHL Global Forwarding within an assigned territory. Duties and Responsibilities : Win, retain and develop medium-sized Business Customers through sales "hunting" activity, correctly assessing the prospective account as Profitable, Significant or Strategic in order to secure winning bids. Maximize sales growth from existing customers through the development of new sales, product marketing, and customer support strategies; and achieving specific volume growth targets in the assigned area(s) of the business. Build rapport and trust with customers by being informed about customer’s business and the market and support customer retention through collaboration with all resources including our Product teams, Trade Lane Managers, other sales channels, and local Station Management. Recommend solutions based on customer needs by using industry knowledge Engage in organizing and supporting customer workshops intended to share information across diverse subjects such as Import brokerage compliance regulations, new product offerings, and other training intended to benefit the client Use networks within the various Sales channels within Deutsche Post DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations Perform all aspects of the sales process and input & update all relevant activities utilizing CRM daily Your skills and experience: Requires a minimum of 3-5 years field sales in freight forwarding or two years of operational experience. Ocean Freight Sales Experience (international logistics sales preferred) Experience with logistics processes, systems and solutions. Solid PC operational knowledge along with Microsoft Office applications experience Bachelor degree desired Outgoing, upbeat and resourceful personality! Ability to maneuver through a global network to ensure best customer service Base Pay Range : $79,777.50 - $106,370.00+ (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs , and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries . DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers . Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2
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